Tasha Garr

Certified Clinical Medical Assistant (CCMA) | Medical Spa

• Assist the Nurse Practitioner with aesthetic consultations, patient assessments, and cosmetic procedures in a medical spa setting.
• Prepare patients and treatment rooms for injectable and aesthetic services, ensuring a clean, safe, and welcoming environment.
• Assist with pre- and post-procedure care, including patient education, aftercare instructions, and monitoring for potential concerns.
• Obtain and document patient medical histories, medications, allergies, vital signs, and other pertinent clinical information.
• Support the Nurse Practitioner during injectable treatments, including preparation of supplies and maintaining sterile technique and infection-control standards.
• Educate patients on treatment expectations, skincare routines, post-treatment instructions, and appropriate follow-up care as directed by the provider.
• Maintain accurate and timely electronic medical records, treatment notes, consent forms, and patient documentation.
• Prepare and maintain medical and aesthetic supplies, equipment, and treatment rooms.
• Assist with inventory management, including ordering, stocking, and monitoring medical and aesthetic products and supplies.
• Provide exceptional patient care and customer service while maintaining professionalism, confidentiality, and HIPAA compliance.
• Assist with scheduling, patient communication, follow-up calls, and coordination of appointments as needed.
• Collaborate closely with the Nurse Practitioner and med spa team to provide a positive, personalized patient experience.
• Follow OSHA, infection-control, safety, and applicable clinical protocols and procedures.

Patient Coordinator | Medical Center

• Serve as a primary point of contact for patients, providing professional, compassionate, and efficient customer service throughout the patient experience.
• Coordinate patient appointments, consultations, follow-ups, and procedures while ensuring accurate scheduling and timely communication.
• Verify patient demographic and insurance information and assist with insurance authorization and referral processes as needed.
• Obtain and update patient information, medical records, and documentation while maintaining accuracy and confidentiality.
• Communicate with patients by phone, in person, and electronically regarding appointments, procedures, medical forms, and follow-up instructions.
• Coordinate communication between patients, providers, clinical staff, and other departments to ensure seamless patient care.
• Assist patients with questions, concerns, and scheduling needs while providing solutions and escalating clinical concerns to appropriate medical staff.
• Manage high-volume calls and patient inquiries while maintaining professionalism and attention to detail.
• Prepare patient charts and ensure required documentation is completed prior to appointments.
• Assist with check-in and check-out processes, including collecting payments, confirming appointments, and providing necessary paperwork.
• Maintain compliance with HIPAA, medical center policies, and patient privacy standards.
• Work collaboratively with physicians, nurses, medical assistants, and administrative staff to support efficient daily operations and a positive patient experience.

New Patient Scheduler | Highlands Oncology

• Coordinate and schedule new patient appointments for oncology services, ensuring timely access to appropriate providers and treatment teams.
• Serve as a compassionate and professional first point of contact for patients and families navigating the oncology care process.
• Obtain and accurately enter patient demographic, insurance, referral, and medical information into the electronic medical record.
• Review incoming referrals and medical records to ensure required documentation is received prior to the patient’s initial appointment.
• Coordinate with physicians, nurses, medical assistants, referral offices, and other healthcare professionals to facilitate timely patient scheduling.
• Communicate appointment details, required paperwork, preparation instructions, and next steps clearly to patients and caregivers.
• Verify insurance coverage and assist with obtaining necessary referrals, authorizations, and supporting documentation.
• Manage high-volume calls and scheduling requests while maintaining accuracy, efficiency, confidentiality, and exceptional patient service.
• Assist patients with questions and concerns regarding appointments while appropriately escalating clinical or urgent matters to nursing staff.
• Maintain accurate patient records and ensure all required information is documented according to organizational policies and procedures.
• Collaborate with multiple departments to coordinate consultations, diagnostic testing, procedures, and follow-up appointments as needed.
• Maintain strict HIPAA compliance and protect sensitive patient health information.
• Provide empathetic, patient-centered service while helping create a smooth and supportive experience for patients beginning their oncology journey.