Tasha Hampton
Bristol,TN
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Waffle House. Proven ability to enhance guest engagement and satisfaction through effective communication and conflict resolution. Adept at cash handling and maintaining cleanliness standards in high-volume dining environments. Committed to fostering team collaboration for optimal performance.
Overview
7
7
years of professional experience
Work History
Server
Waffle House
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager
Wendys Restaurant
08.2018 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
GED -
Science Hill
Johnson City, TNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Order accuracy
Timeline
Server
Waffle House
11.2023 - Current
Manager
Wendys Restaurant
08.2018 - 02.2024
GED -
Science Hill