Tasha Harris
Lillington,NC
Summary
Dynamic multi-team leader with a strong focus on customer and tax professional engagement. Proven communication skills enhance collaboration and drive project success. Committed to delivering high-quality results with efficiency and dedication. Experienced in managing diverse teams to achieve organizational goals.
Overview
2
2
years of professional experience
Work History
District Staffing Lead
HR Block
Ralrigh/Durham, NC
07.2025 - Current
- Met hiring targets through implementation of strategic recruitment strategies.
- Hired new tax associates for the district
- Guided the new tax associates to help them into their new job positions
- Communicated effectively with Tax Professionals to complete CEs
- Completed day-to-day duties accurately and efficiently.
Multi-Team Lead
HR Block
Fuquay-Varina, NC
12.2024 - Current
- Led a team to ensure accurate tax preparation and client service.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Coordinated schedules to optimize team workflow during peak seasons.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Facilitated team meetings to discuss process improvements and challenges.
- Provided feedback to management on team performance and client satisfaction issues.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Trained new staff in relevant processes and procedures.
- Recruited and trained new employees to meet job requirements.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Skills
- Hiring process
- Team leadership
- Client service
- Staff training
- Schedule coordination
- Customer relationship management
- Performance monitoring
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Decision making
- Delegation
- Interpersonal communication
- Multitasking
- Leadership
- Active listening
- Work ethic
Timeline
District Staffing Lead
HR Block
07.2025 - Current
Multi-Team Lead
HR Block
12.2024 - Current