Jamie Boylan
Bryan,OH
Summary
Utilizes strong problem-solving and communication skills to facilitate team success in staffing and performance management. Fosters professional relationships and promotes a positive work environment, driving achievement of hiring goals and client service excellence.
Overview
19
19
years of professional experience
Work History
District Staffing Lead
H&R Block
Fort Wayne, IN
07.2025 - Current
- Identified staffing needs and met district and regional hiring goals across Fort Wayne District.
- Recruited experienced tax professionals and client service providers to enhance talent pipelines in the district.
- Recruited new tax associates and guided them through enrollment in Income Tax Course, training, and hiring process.
- Collaborate with the District Manager to ensure all team members are prepared and ready to serve clients for the upcoming tax season.
- Partner with previous tax professionals to complete applications and fulfill required continuing education and training requirements.
Multi-Team Leader
H&R Block
Bryan, OH
11.2024 - 04.2026
- Collaborated with management to implement strategic initiatives, enhancing alignment with organizational goals.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored team progress towards performance goals and provided constructive feedback.
- Established professional relationships with team members, facilitating quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Monitored service quality standards to identify customer satisfaction concerns and addressed issues promptly.
Guest Services Representative
Parkview Hospital
Bryan, OH
02.2022 - 10.2024
- Fostered positive atmosphere, greeting patients and guests warmly upon arrival.
- Optimized patient experience by delivering superior services and effectively troubleshooting issues.
- Guided patients to scheduled appointments and relevant departments, ensuring timely access to care. to appointments or appropriate departments.
- Assisted patients with wheelchair transport to and from their appointments.
- Conducted room visits with admitted patients, gathering feedback to enhance service delivery.
- Resolved follow-up inquiries promptly, contributing to increased customer satisfaction.
Activity Assistant
Fountain Park Assisted Living
Bryan, OH
03.2019 - 09.2019
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Managed activity calendar, providing diverse options that engaged residents with varying interests and abilities.
- Provided compassionate support for residents facing emotional challenges, facilitating their transitions and enhancing overall well-being.
- Coordinated special events celebrating holidays and milestones, strengthening community bonds among residents.
Direct Care Worker
Gentle Hearts, Helping Hands
Defiance, OH
08.2016 - 05.2017
- Assisted patients with daily living activities including bathing, dressing, grooming, and feeding to enhance overall quality of life.
- Managed challenging behaviors through de-escalation techniques and crisis intervention strategies to maintain a safe environment.
- Facilitated recreational activities that encouraged social interaction, physical engagement, and cognitive stimulation for patients.
Director of Admissions & Social Services
Hickory Creek at Hicksville
Hicksville, OH
09.2007 - 08.2013
- Liaised with residents, families, and staff to ensure smooth admissions process.
- Developed preliminary and comprehensive assessments to identify social service needs of residents.
- Increased resident satisfaction by actively addressing concerns and providing timely resolutions.
- Provided crisis intervention support, fostering trust and connection through empathy and resourcefulness.
- Collaborated with physicians and healthcare professionals to develop and adjust comprehensive treatment.
Education
Bachelor of Arts - Psychology
Bowling Green State University
Bowling Green, OH12-1994
Skills
- Complaint resolution
- Team collaboration
- Relationship management
- Community engagement
- Data analysis
- Staff development
- Goal achievement
- People leadership
- Performance enhancement
- Recruitment Strategies
Timeline
District Staffing Lead
H&R Block
07.2025 - Current
Multi-Team Leader
H&R Block
11.2024 - 04.2026
Guest Services Representative
Parkview Hospital
02.2022 - 10.2024
Activity Assistant
Fountain Park Assisted Living
03.2019 - 09.2019
Direct Care Worker
Gentle Hearts, Helping Hands
08.2016 - 05.2017
Director of Admissions & Social Services
Hickory Creek at Hicksville
09.2007 - 08.2013
Bachelor of Arts - Psychology
Bowling Green State University