Tasha Moore
Nashville,USA
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
15
15
years of professional experience
Work History
Account Manager
FLEETCOR
03.2022 - 09.2025
- Building and maintaining lasting relationships, which includes extensive knowledge of accounts, including essential contacts, account preferences, and client production trends
- Being responsible for client communications, conflict resolution, and compliance on client deliverables and revenue
- Maintaining a high level of collaboration with all internal departments to ensure account success
- Driving account retention and growth of contract business through strong performance and relationships
- Monitoring and managing accounts in accordance to any and all key metrics
- Directing communication with client(s) (in-person, phone, electronic) on a regular frequency
- Conducting regular business reviews, such as monthly, quarterly, and year-end calls with clients utilizing internal reporting tools based on client and company needs, while thriving to ensure the account is always top tier and perfect standing. Always treat the account as if it’s yours. Own it.
Social Media Content Moderator
TikTok
09.2019 - 03.2022
- Implemented safety and security for all users of the app to ensure everyone’s rights were protected, worked closely with top agencies to report crimes and behaviors that may be alarming, approved or denied content by creators, assistant to a team of ten people to ensure guidelines were met, reviewed videos and errors of moderators and provided necessary coaching.
Customer Service Representative II/ Retention Specialist
T-Mobile
07.2018 - 07.2019
- Answered 75+ inbound calls a day
- Handled accounts for rate plan changes, billing questions, and credits and/or adjustments
- Troubleshoot issues such as but not limited to network issues, software and hardware, and voicemail and online password resets
- Ordered new devices and accessories for customers
- Collected payments and set up payment arrangements
Customer Service Representative
Paychex Inc
11.2017 - 06.2018
- Worked in the inbound call center (40+ calls)
- Supported customers who utilized the general ledger services
- Communicated with customers through email and phone
- Data entry using Excel spreadsheets
Verification Agent
Harpeth Financial
07.2010 - 12.2014
- Answered 80+ inbound calls a day
- Validated the information necessary for processing loans and check cashing services using sound decision making skills
- Accessed customer data, bank account, vehicle title details, check maker and payee data within expected time frames
- Processed loans using multi-screen tasking and data entry
- Provided check cashing validation services
- Provided consistent and exceptional customer service
- Verified all employment, banking information and references
Education
Diploma -
Hunter Lane High School
Associate of Applied Business - Accounting And Finance
Nashville State Community College
Nashville, TN12-2027
Skills
- Customer Service
- CSR
- Customer Care
- Customer Support
- Call Center
- General Ledger Accounting
- General Ledger Reconciliation
- Network Support
- Account Reconciliation
- Bank Reconciliation
- Financial Report Writing
Assessments
- Customer Focus & Orientation — Highly Proficient
- August 2019
- Responding to customer situations with sensitivity.
- Full results: Highly Proficient
- Sales Skills: Influence & Negotiation — Proficient
- Using influence and negotiation techniques to engage with and persuade customers.
- Full results: Proficient
- Call Center Customer Service — Proficient
- Applying customer service skills in a call center setting.
- Scheduling — Familiar
- Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Full results: Familiar
- Receptionist — Familiar
- December 2019
- Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Call Center Customer Service — Familiar
- Measures a candidate's ability to demonstrate customer service skills in a call center setting.
- Reliability — Proficient
- Tendency to be dependable and come to work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Account Manager
FLEETCOR
03.2022 - 09.2025
Social Media Content Moderator
TikTok
09.2019 - 03.2022
Customer Service Representative II/ Retention Specialist
T-Mobile
07.2018 - 07.2019
Customer Service Representative
Paychex Inc
11.2017 - 06.2018
Verification Agent
Harpeth Financial
07.2010 - 12.2014
Diploma -
Hunter Lane High School
Associate of Applied Business - Accounting And Finance
Nashville State Community College