Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Pickett

Chattanooga,TN

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

T-Mobile Call center
Chattanooga
02.2020 - Current
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

HomeServe USA
Chattanooga, TN
07.2014 - 01.2020
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.

Education

High School Diploma -

Brained High School
Chattanooga, TN
05-1996

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Member account management
  • Warranty service
  • Script adherence

Timeline

Customer Service Representative

T-Mobile Call center
02.2020 - Current

Customer Service Representative

HomeServe USA
07.2014 - 01.2020

High School Diploma -

Brained High School
Tasha Pickett