Tasha Taylor

• Managed Active Directory accounts for over 7,000 user s for the Security and Exchange Commission (SEC) locally and regionally
• Created and modified users network and 365 administrative accounts
• Processed terminations and Adhoc security requests to disable users network accounts in requested timeframe
• Transferred accounts requests to other divisions within the SEC
• Updated users unique UPN ID's in Active Directory
• Ensure all account information is accurate and up-to-date in Active
• Directory Console and Assurance Emergency database
• Maintained daily access rights for divisions security groups, distribution listings and mailboxes
• Updated users access to shared mailboxes in cloud environment
• Working knowledge of Group Policy Objects (GPO's) by adding users and computers to specific (OU) Organizational Unit in Active Directory
• Ensure all account information is accurate and up-to-date in Active Directory Console and Assurance Emergency database
• Issued new ADM PIV cards and maintained daily support of them to the SEC user community
• Provided assistance and shared knowledge to other support teams for process improvements
• Created Accellion\Kiteworks File Transfer accounts to support large file attachments

• Assisted users with logging in remotely to SEC citrix website and guest network
• Resolved remote connection errors and implemented technical solutions promptly
• Assisted users with installing CITRIX certificates on their computer systems to allow for remote access capability
• Updated users profiles on the citrix server
• Updated users computer in Cisco Studio for remote access
• Assisted users on how to use and connect remotely using the hotspot feature on their SEC IPhone device
• Pushed RSA application to users IPhone devices from the Air Watch server
• Reset passcodes on IPhone devices from the Air Watch server
• Submitted and assist users with soft token setups on their IPhones
• Supported and distributed physical RSA token devices
• Trained users on how to login with various RSA tokens access
• Setup computer in PIV groups in Active Directory
• Supported users network accounts in Active Directory
• Assisted users with accessing SEC training course website
• Assisted users with accessing various database applications from the Intranet website
• Assisted users with printing to their local personal printers remotely

Assisted users with logging in remotely to SEC citrix website, webmail portal and guest network

Identified root cause of technical remote connection errors and implemented technical solutions promptly

Supported and administered RSA token devices

Updated users computer assignments in Active Directory

Monitored users citrix accounts and profiles on the citrix server

Provided admin support to Blackberries and IPhones

Installed VPN client and tested remote access function on laptops

Assisted users with installing CITRIX certificates on their computer systems to allow for remote access capability

Installed and executed McAfee updates on desktop and laptops

Tested all software upgrades on all remote devices

Trained user on how to use and connect remotely using their remote mifi devices

Assisted users with printing to their local personal printers remotely