Tashaba Jackson
Richmond,VA
Summary
Customer-focused professional known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in active listening, empathy, and adaptability to meet customer needs and ensure satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Generalist
Department of Motor Vehicles
Richmond, VA
03.2017 - Current
- Greeted customers in person and on the phone, responding to inquiries and resolving complaints.
- Processed customer orders accurately in a timely manner by entering data into the computer system.
- Provided excellent customer service by addressing customer concerns in a professional manner.
- Collaborated with other departments within the company to ensure customer satisfaction was met at all times.
- Ensured compliance with all relevant regulations when processing payments from customers.
- Answered incoming calls and emails, providing front-line customer support or assistance with service transactions.
Lead Sales Associate
Alcoholic Beverage Control
Richmond, VA
06.2008 - 03.2017
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Supervised a team of sales associates on daily tasks and operations.
- Managed inventory levels by placing orders as needed.
- Received shipments, signed off on packages and documented incoming items in computer system.
Education
GED -
Adult Career Development Center
Richmond06-2011
Skills
- Complaint Handling
- Data Entry
- Technical Support
- Active Listening
- Microsoft Office expertise
Affiliations
- Volunteer within the City of Richmond with local organization to include Assisting Families of Inmates, New Life Youth Academy, and The Trauma Healing Response Network
Timeline
Customer Service Generalist
Department of Motor Vehicles
03.2017 - Current
Lead Sales Associate
Alcoholic Beverage Control
06.2008 - 03.2017
GED -
Adult Career Development Center
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