Tashakia Little
Greensboro,NC
Summary
Personable Customer Service Representative offering over 25 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations while working on a team or independently. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Newell Brands Rubbermaid
High Point, NC
05.2017 - 12.2021
- Maintained consumer satisfaction with forward-thinking strategies focused on addressing consumer needs and resolving concerns.
- Answered consumer telephone calls promptly to avoid on-hold wait times.
- Addressed consumer emails with minimal wait times.
- Offered advice and assistance to consumers, paying attention to special needs or wants.
- Recommended products to consumers, thoroughly explaining where to purchase, best uses, along with maintenance.
- Investigated and resolved consumers inquiries and complaints quickly.
- Cross-trained and provided back up for consumer service managers.
- Handled 40+ customers emails in fast-paced call center setting while maintaining 100% quality score.
Checker
J & S Cafeteria
High Point, NC
01.2012 - 02.2017
- Enter food selections into computerized registers and processed orders. Process orders with over 50 customers on regular basis.
- Processed checks, cash and credit purchases or refunds.
- Updated the store's menus twice daily by updating the computerized registers, the verbal recording and the written board.
- Worked in four different positions within the store and trained new hires for each of the positions as well.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply along with counting the drawers down each night.
- Increased productivity by reorganizing computerized menu system.
Customer Service Representative
Bank Of America
Greensboro, NC
09.2007 - 05.2009
- Provided customer's information regarding their home mortgages.
- Processed mortgage payments via direct drafts from checking accounts.
- Transfers funds from Home Equity Lines of Credit.
- Recommended additions services such as Checking and Savings Accounts, Home Equity Lines of Credit and Home Refinancing.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained 100% quality goals along with over 150 referrals each month that were processed into new services.
Education
High School Diploma -
Guildford Technical Community College
Jamestown, NC05.2001
Skills
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- De-escalation Techniques
- Oracle EnterpriseOne
- Strong Analytical and Problem Solving Skills
- Call Volume and Quality Metrics
- Microsoft Office Suite
- Cultural Awareness and Sensitivity
- Salesforce CRM
- Administrative and Office Support
- LiveChat Messaging
Timeline
Customer Service Representative
Newell Brands Rubbermaid
05.2017 - 12.2021
Checker
J & S Cafeteria
01.2012 - 02.2017
Customer Service Representative
Bank Of America
09.2007 - 05.2009
High School Diploma -
Guildford Technical Community College