Tashana Johnson-Hicks
Sarasota
Summary
Detail-oriented National Certified Medical Assistant with over 5 years of experience in patient care and clinical support across diverse age groups from Pediatrics to Geriatrics. Proficient in triage, injections, EKGs, insurance authorizations, and EMR systems. Recognized for delivering compassionate care and ensuring efficient clinical operations in hospital, outpatient, and behavioral health settings. Strong communication and organizational skills enhance patient experience in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
Archwell Health
10.2025 - Current
- Enhanced patient comfort and safety during medical procedures and support.
- Streamlined patient management by assisting healthcare providers with clinical tasks.
- Maintained accuracy and confidentiality of electronic health records effectively.
- Promoted informed decision-making by educating patients on preventive care options.
- Optimized clinic workflow through efficient appointment scheduling and follow-up coordination.
- Conducted routine lab tests while adhering to safety protocols and standards.
National Certified Medical Assistant
Intercoastal Medical Group
05.2023 - 08.2025
- Enhanced patient intake accuracy by effectively triaging diverse age groups. (Pediatric to Geriatric)
- Conducted assessments and documented vital signs for physician evaluation.
- Administered injections and performed EKGs efficiently to support patient care.
- Secured prior authorizations for medications and procedures to ensure timely treatments.
- Managed prescription requests and clinical communications for streamlined operations.
- Organized exam rooms and ensured medical equipment readiness for procedures.
Patient Registration Representative
HCA Florida Blake Hospital
12.2022 - 05.2023
- Ensured accurate patient registration by collecting essential information efficiently.
- Secured pre-certifications and verified insurance to streamline billing processes.
- Processed patient charts in compliance with established standards and productivity metrics.
- Delivered exceptional customer service, enhancing patient and family experiences.
Multi-Skilled Technician (CNA)
Sarasota Memorial Hospital
01.2021 - 04.2022
- Enhanced patient care by assisting physicians in post-anesthesia care procedures.
- Prepared treatment rooms efficiently while managing patient records and test results.
- Coordinated administrative tasks, ensuring compliance with patient care standards.
- Operated medical equipment effectively for various diagnostic and treatment procedures.
- Collaborated with healthcare teams to maintain high patient care quality and standards.
Mobile Response Team Staff Assistant
Apalachee Center
02.2020 - 01.2021
- Enhanced case management by scheduling appointments and maintaining therapist records.
- Monitored care plans for children and families with behavioral health challenges.
- De-escalated crises and informed caregivers about treatment options.
- Documented daily activities and assessments, coordinating court-related matters efficiently.
Education
Bachelor of Science - Psychiatric Nursing
Western Governors University
Salt Lake City, UT12-2027
High School Diploma -
Suwannee River Ridge Technical High School
Live Oak, FL03.2018
Skills
- Patient Triage & Care with Vital signs monitoring
- Immunization administration & EKGs
- EMR & Medical Records Management w/ HIPAA regulations
- Insurance Verification & Authorization
- Prescription Management
- Customer Service & Communication
- Leadership & Team Collaboration w/ Time management expertise
- Phlebotomy techniques
- Laboratory specimen collection
- Emergency response preparedness
Certification
- CMA - Certified Medical Assistant | 75236849
- CNA- Certified Nurse Assistant | CNA406472
- BLS- Basic Life Support | ID# EF9EA53E
Timeline
National Certified Medical Assistant
Archwell Health
10.2025 - Current
National Certified Medical Assistant
Intercoastal Medical Group
05.2023 - 08.2025
Patient Registration Representative
HCA Florida Blake Hospital
12.2022 - 05.2023
Multi-Skilled Technician (CNA)
Sarasota Memorial Hospital
01.2021 - 04.2022
Mobile Response Team Staff Assistant
Apalachee Center
02.2020 - 01.2021
Bachelor of Science - Psychiatric Nursing
Western Governors University
High School Diploma -
Suwannee River Ridge Technical High School