Tashara Stewart
Tamarac,FL
Summary
To obtain a fulfilling career utilizing my professional and interpersonal skills in Customer Services and the Medical industry.
Overview
19
19
years of professional experience
Work History
Patients Access Representative
Good Samaritans Hospital
West Palm Beach, FL
06.2023 - Current
- Greeting patients and their caregivers on arrival
- Collecting information such as patient details, medical history, billing, and insurance information
- Preparing patient admission and discharge documentation
- Enter patient information into databases and maintain accurate records
- Relay information to relevant staff members
- Inform patients and their caregivers of hospital procedures, policies, and protocols
- Provide patients with billing and payment information
- Deal with patient questions, concerns, and issues
- Perform general administrative tasks.
Medical Billing Representative
Delray Eye Associates
10.2022 - Current
- Handle collections on unpaid accounts
- Verify patients’ insurance coverage
- Appealing and reviewing denied and unpaid claims
- Manage the facility’s accounts and receivable reports
- Receiving and sorting incoming payments
- Issuing bills, receipts and invoices.
Medical Screener
Bascom Palmer Eye Institute
West Palm Beach, FL
03.2021 - 08.2022
- Greet customers when they arrive for appointments
- Canceling, re-scheduling and scheduling appointments
- Enter in no show information
- During the pandemic; temperatures
- Complete COVID-19 screening questions with all individuals entering the building
- Ensuring all individuals entering clinics are wearing masks
- Handle co-pays and preauthorization requirements.
Customer Service Representative – Billing Specialist
Comcast
Miramar, FL
02.2020 - 03.2021
- Explain the promotions that each customer is enrolled in or entitled to
- Process payments
- Assist customers with billing concerns
- Waive late fees and give loyalty credits for customer satisfaction
- Offer sales on all Comcast products and services
- Send Tech support to client homes when required.
Customer Service Representative I – Billing Supervisor
Florida Power & Light, Co.
West Palm Beach, FL
10.2005 - 07.2019
- Provide accurate and detailed customer account information as it pertains to billing and energy efficiency
- Ensure secure data entry of essential customer information for service order information
- Provide efficient one-call resolution to customer complaints by providing beneficial program information and solutions
- Analyze client accounts to assist them with high bill concerns and schedule field visits for the customers who need inspections done at their home
- Provide the customer with a resolution to their high bill issues by giving them energy efficiency information which helps them to reduce their billing cost
- Residential conservation service certified through the state of Florida
- Refund deposits and process payments.
Education
911 Public Safety Telecommunications Certificate -
Palm Beach State College
Lake Worth, FL08.2015
High School Diploma -
Miami Lakes Senior High School
Hialeah, FL05.1990
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
Timeline
Patients Access Representative
Good Samaritans Hospital
06.2023 - Current
Medical Billing Representative
Delray Eye Associates
10.2022 - Current
Medical Screener
Bascom Palmer Eye Institute
03.2021 - 08.2022
Customer Service Representative – Billing Specialist
Comcast
02.2020 - 03.2021
Customer Service Representative I – Billing Supervisor
Florida Power & Light, Co.
10.2005 - 07.2019
911 Public Safety Telecommunications Certificate -
Palm Beach State College
High School Diploma -
Miami Lakes Senior High School