Summary
Overview
Work History
Education
Skills
Timeline
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Tasharay Clasberry

Mesa,AZ

Summary

Ambitious and productive customer service professional with public and private institution experience. A combination of leadership, sales, healthcare, customer service, call center, warehouse, and general labor experience seeking a professional environment to help increase customer loyalty through efficient and professional service.

Overview

9
9
years of professional experience

Work History

Health Call Center Supervisor /Membership Advisor

Monogram
06.2022 - 11.2023
  • Serve as the company's frontline and responsible for reaching out to members to educate them of existing benefits through their healthcare plan
  • Responsible for getting the member enrolled and coordinating with physicians to schedule members with an in-home care management visit
  • Trained team members on performance metrics and consumer behavior identification.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Customer Service Agent

Carvana
12.2021 - 06.2022
  • Responsible for applying all principles to service customers with pre- and post-sale questions
  • Principles were Empathy, Passion, Commitment, Anticipation, Clarity, and Every Customer Matters
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Inside Sales Consultant

Hilton Grand Vacations
05.2019 - 03.2021
  • Responsible for educating and selling highly discounted vacation packages offered by Hilton Grand Vacations over the phone
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Provided excellent customer service as well as maintain all my sale and marketing goals
  • Acknowledged in the top tier for individuals who sold over 100 vacation packages in the first 90 days.

Internet & Voice Representative

Charter Communications
10.2018 - 05.2019
  • Responsible for providing customer service troubleshooting and resolving customer technical internet and voice issues including billing and account issues
  • Built strong relationships between customers and Spectrum services by displaying professionalism, resourcefulness, patience and effective communication skills
  • Accelerated in all trainings and successfully transition to a full on, multitask-oriented representative.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Customer Solutions Specialist

Charter Communications, Spectrum
11.2017 - 08.2018
  • Responsible for using empathy and a deep understanding of Spectrum’s exceptional products to address caller concerns and strengthen the customer relationship
  • Regained customer loyalty by asking questions and connecting a customer’s needs and wants with the benefits of Spectrum services and products
  • Within in 6 months, I finished in the top tiers amongst my peers in Retained Revenue, Line of Business Saves and retained Relationships overall
  • Performed general labor as well as warehouse work.

Mobile Sales Consultant/Warehouse

Best Buy
07.2014 - 01.2017
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Troubleshot technical concerns regarding cell phone operations, applications and performance.
  • Researched customer issues and determined which solutions would be most effective.
  • Provided information about network policies, contract parameters and payment plans.

Education

Communication Studies

Valencia College
Orlando, FL
08.2024

Bachelor of Science - Chemistry

Jackson State University
Jackson, MS

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Bay View High School
Milwaukee, Wisconsin

Upward Bound Math & Science

Marquette University
Milwaukee, Wisconsin

Skills

  • Customer Service, sales, leadership, commission sales, call center, mentoring, counseling and tutoring leadership, mathematics, youth mentoring, general labor, warehouse, problem solving, cashiering, high call volume center, computer fundamentals, public speaking, Microsoft Office Suite, CRM certified, Salesforce certified

Timeline

Health Call Center Supervisor /Membership Advisor

Monogram
06.2022 - 11.2023

Customer Service Agent

Carvana
12.2021 - 06.2022

Inside Sales Consultant

Hilton Grand Vacations
05.2019 - 03.2021

Internet & Voice Representative

Charter Communications
10.2018 - 05.2019

Customer Solutions Specialist

Charter Communications, Spectrum
11.2017 - 08.2018

Mobile Sales Consultant/Warehouse

Best Buy
07.2014 - 01.2017

Communication Studies

Valencia College

Bachelor of Science - Chemistry

Jackson State University

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Bay View High School

Upward Bound Math & Science

Marquette University

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Tasharay Clasberry