Tashaunda Thomas

• Handled calls, emails, provided Frontline support and transaction assistance.
• Maintained professionalism under stress, effectively diffusing tense situations.
• Resolved customer issues with friendly service, enhancing satisfaction and loyalty.
• Used strong communication skills to resolve product and consumer complaints.

Front Desk

• Welcomed guests, improving overall customer service and satisfaction.
• Scheduled appointments, answered queries, and documented information, enhancing office efficiency.
• Provided administrative support during high-volume periods, ensuring smooth operations.
• Maintained cleanliness and organized supplies in office .

• Contributed to team objectives in fast-paced environment.
• Stayed current on company offerings and industry trends.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Attended monthly sales meetings and quarterly sales trainings.
• Trained new employees on customer service, money handling and organizing strategies.

• Loaded, unloaded, and moved materials to and from storage to production area.
• Demonstrated strong work ethic, completing physical demanding tasks under Varying conditions.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Performed general housekeeping and cleaning tasks.
• Performed quality checks on products and materials to identify any defects.
• Assisted team members with tasks that require group effort.