Hi, I’m
Tashawna Davis
Arlington,TX
Summary
Adept at enhancing patient and provider experiences, I leveraged my expertise in insurance verification and HIPAA compliance at Goodwill Talent Bridge and Vivent Health. Skilled in medical terminology and customer service, I significantly improved care coordination and billing accuracy, ensuring patient confidentiality and streamlining healthcare delivery.
Overview
7
years of professional experience
Work History
Goodwill Talent Bridge
Healthcare Customer Service Representative
09.2023 - 09.2024
Job overview
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Goodwill Talent Bridge
Healthcare Billing Specialist
02.2021 - 07.2023
Job overview
- Assisted patients in understanding their insurance benefits, providing guidance on available financial assistance programs when needed.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.
- Managed appeals process for denied claims, proficiently providing supporting documentation to successfully overturn denial decisions in many cases.
Vivent Health
Insurance Verification Specialist
02.2019 - 01.2021
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
Froedtert Hospital
Sterile Processing Technician
05.2017 - 12.2018
Job overview
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Wrapped trays, instrument packs, and sets.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
Education
Bowie High School, Arlington, TX
High School Diploma
05.2015
Skills
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Call center experience
- HIPAA Compliance
- Multitasking and Organization
- Customer Service
Timeline
Healthcare Customer Service Representative
Goodwill Talent Bridge
09.2023 - 09.2024
Healthcare Billing Specialist
Goodwill Talent Bridge
02.2021 - 07.2023
Insurance Verification Specialist
Vivent Health
02.2019 - 01.2021
Sterile Processing Technician
Froedtert Hospital
05.2017 - 12.2018
Bowie High School
High School Diploma
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