TaShe Lee
The Bronx,NY
Summary
Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional Secretary experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
4
4
years of professional experience
Work History
Secretary
New York City Housing Authority, NYCHA
07.2022 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Advisor
Mount Pleasant Christian Church
10.2019 - 06.2021
- Built and maintained relationships with clients to provide ongoing support.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Empowered students through counseling and skill-building exercises.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Client Service Professional
H&r Block
12.2020 - 04.2021
- Responded to customer questions via phone, email and in-person.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Assisted colleagues with special projects in [Type] areas to uphold strict service standards.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
Education
High School Diploma -
Mount Pleasant Christian Academy International
2009 Adam Clayton Powell06.2021
Skills
- Office Administration
- Calendar Management
- Database Management
- Appointment Scheduling
Timeline
Secretary
New York City Housing Authority, NYCHA
07.2022 - Current
Client Service Professional
H&r Block
12.2020 - 04.2021
Advisor
Mount Pleasant Christian Church
10.2019 - 06.2021
High School Diploma -
Mount Pleasant Christian Academy International
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