Tasheila Sellers
Milwaukee,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
DentaQuest
Milwaukee, WI
12.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Claims Administrator
AB Data
Glendale, WI
11.2019 - 11.2020
- Optimized case management with establishment of best practices.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Improved office operations by automating client correspondence, record tracking and data communications.
Customer Service Representative
US Celluar
Waukesha , WI
06.2019 - 10.2019
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Destiny High School
7210 North 76th Street06.2013
Skills
- International sales support
- Complaint resolution
- Sales expertise
- Report preparation
- Inbound and Outbound Calling
- Creative problem solving
Timeline
Customer Service Representative
DentaQuest
12.2020 - Current
Claims Administrator
AB Data
11.2019 - 11.2020
Customer Service Representative
US Celluar
06.2019 - 10.2019
High School Diploma -
Destiny High School
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