Tashema Harnett
Brookhaven ,GA
Summary
Dynamic customer service professional with extensive experience at Holiday Inn Express Hotel, excelling in complaint handling and active listening. Proven track record of enhancing guest satisfaction and loyalty through effective issue resolution and collaboration. Skilled in data entry and payment processing, consistently maintaining professionalism in high-pressure situations.
Overview
2016
2016
years of professional experience
Work History
Customer Service Representative
Holiday Inn Express Hotel
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Handled guest inquiries and resolved issues promptly and efficiently.
- Assisted in managing reservations using property management system for streamlined check-in/out processes.
- Collaborated with housekeeping team to ensure room readiness for guests upon arrival.
- Trained new staff on customer service protocols and hotel operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate records of guest interactions and transactions for effective follow-up.
CNA
Compfort Keepers
Atlanta, GA
05.2019 - 2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team.
- Maintained a clean, organized environment for patient care.
- Documented patient progress and communicated effectively with families.
- Collaborated with nurses to implement individualized care plans.
- Provided emotional support to patients, enhancing their well-being.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Front Desk Receptionist
Druid Hills Eye Care
Atlanta Georgia
05.2015 - 2019
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Coordinated patient check-in and check-out processes efficiently.
- Handled insurance verification and resolved billing inquiries promptly.
- Maintained organized patient files and updated records accurately.
- Addressed patient concerns, providing timely information and support.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Customer Service Cashier
UPS Customer Center
Atlanta Georgia
08.2014 - 12.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing information on services and shipping options.
- Maintained accurate cash register balancing at shift end to ensure financial integrity.
- Collaborated with team members to enhance overall customer service experience.
Education
High School Diploma - H.O.S.A
South Plantation High School
Plantation, FL06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Payment processing
Timeline
CNA
Compfort Keepers
05.2019 - 2021
Front Desk Receptionist
Druid Hills Eye Care
05.2015 - 2019
Customer Service Cashier
UPS Customer Center
08.2014 - 12.2015
Customer Service Representative
Holiday Inn Express Hotel
High School Diploma - H.O.S.A
South Plantation High School