Tasheyla Parham
Denver,CO
Summary
Obtain a job as a certification specialist where I can use my exceptional interpersonal and communication skills to resolve resident issues and foster a positive relationship between the residents and company.
Overview
8
8
years of professional experience
Work History
Certification Specialist
Denver Housing Authority
Denver, CO
09.2023 - 03.2024
- Collaborated with team members to identify potential areas for improvement in the certification process.
- Reviewed and evaluated certification applications for accuracy and completeness.
- Managed data entry activities related to customer certifications into internal databases.
Sales Associate
UGG-Deckers Retail
09.2021 - 12.2021
- Managed large amounts of incoming phone calls
- Identified and assessed customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Customer Service Rep
Direct TV
03.2019 - 09.2021
- Managed large amounts of inbound and outbound calls in a timely manner
- Followed communication "scripts" when handling different topics
- Identified customers' needs, clarify information, research every issue, and provide solutions
- Built sustainable relationships and engage customers by taking the extra mile
- Kept records of all conversations in our call center database in a comprehensible way
Patient Intake
UC Health
01.2016 - 02.2018
- Completed all admissions paperwork and enter it digitally
- Scheduled appointments for consultations, tests, and procedures
- Answered phone and email inquiries
- Addressed any patient complaints or concerns
- Performed clerical work such as filing, copying, and faxing
Education
Housing Choice Rent Calculation Certification - Housing Studies
Nan Mckay
Denver, CO01-2024
Housing Business Professional -
Academies to Work
07.2023
IC3 Digital Literacy -
Pearson VUE
07.2023
General Education Diploma -
CWEE
04.2022
Certified Nursing Assistant -
Emily Griffith Opportunity School
08.2015
Skills
- Customer Service
- Microsoft Office
- Flexibility
- Type 25 WPM
- Adaptable
- Call center
- Communication
- Front desk
- Data entry
Timeline
Certification Specialist
Denver Housing Authority
09.2023 - 03.2024
Sales Associate
UGG-Deckers Retail
09.2021 - 12.2021
Customer Service Rep
Direct TV
03.2019 - 09.2021
Patient Intake
UC Health
01.2016 - 02.2018
Housing Choice Rent Calculation Certification - Housing Studies
Nan Mckay
Housing Business Professional -
Academies to Work
IC3 Digital Literacy -
Pearson VUE
General Education Diploma -
CWEE
Certified Nursing Assistant -
Emily Griffith Opportunity School
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