Tashia Holder
Antioch,United States
Summary
Dedicated professional with a proven track record at Govtranz. Focus on safe driving practices and efficient time management to ensure punctual deliveries and enhance customer satisfaction. Expertise in GPS route planning optimizes efficiency. Strong foundation in housekeeping duties highlights adaptability and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Driver
Govtranz
Nashville, TN
05.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Supervisor of Housekeeping
Goldstrike Casino
Tunica, MS
06.2010 - 11.2024
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Custodian
City of Murfreesboro Parks and Recreation Department
Murfreesboro, TN
07.2020 - 12.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
Supervisor of Housekeeping
Middle Tennessee Mental Health Institute
Nashville, TN
07.2020 - 01.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Housekeeper
Trustpoint Rehabilitation Hospital of Lubbock
Murfreesboro, TN
02.2018 - 07.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Supervisor of Housekeeping
Horseshoe Casino
Tunica, MS
03.2014 - 04.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Lead of Housekeeping
Helena Regional Medical Center
Helena, AR
01.2005 - 06.2010
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Conducted regular inspections to ensure adherence to safety, sanitation, and quality control guidelines.
- Collaborated with other departments, establishing effective communication channels for seamless operations.
- Provided constructive feedback to team members on their performance, helping them improve skills and advance professionally.
- Managed weekly scheduling of staff shifts while taking into account individual preferences and requirements.
- Ensured strict compliance with OSHA regulations pertaining to health and safety within the workplace environment.
- Coordinated with maintenance staff to address any necessary repairs or upkeep promptly within guestrooms or common areas.
- Kept up-to-date knowledge on industry best practices through continuous professional development opportunities.
- Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
- Resolved guest complaints with prompt attention to detail, ensuring customer satisfaction throughout their stay at the property.
- Developed comprehensive checklists for daily tasks, resulting in consistent completion of all duties as assigned.
- Enhanced guest satisfaction by maintaining consistently high standards in room cleanliness and presentation.
- Mentored new hires during onboarding process, facilitating a smooth integration into the housekeeping team.
- Facilitated team meetings for open communication among staff members and encouraged a collaborative approach to problemsolving.
- Assisted management in hiring decisions by conducting interviews and selecting qualified candidates for open positions.
Education
Diploma -
Central High School
Helena, AR05.1997
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Housekeeping Liaison
- Housekeeping familiarity
- Housekeeping skills
- Housekeeping duties
Timeline
Driver
Govtranz
05.2023 - Current
Custodian
City of Murfreesboro Parks and Recreation Department
07.2020 - 12.2023
Supervisor of Housekeeping
Middle Tennessee Mental Health Institute
07.2020 - 01.2021
Housekeeper
Trustpoint Rehabilitation Hospital of Lubbock
02.2018 - 07.2020
Supervisor of Housekeeping
Horseshoe Casino
03.2014 - 04.2018
Supervisor of Housekeeping
Goldstrike Casino
06.2010 - 11.2024
Lead of Housekeeping
Helena Regional Medical Center
01.2005 - 06.2010
Diploma -
Central High School