Tashianna Betties
Brandon
Summary
Dedicated and results-driven customer service representative with a proven track record of providing exceptional support to customers. Known for being reliable, I consistently deliver prompt and accurate assistance while maintaining a positive and professional demeanor. With strong interpersonal skills, I build genuine connections with customers, ensuring their needs are understood and met effectively. A natural problem solver, I thrive in resolving issues swiftly and finding creative solutions. Committed to delivering outstanding service, I strive to exceed customer expectations and contribute to overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
General Manager
Tropical Smoothie Cafe
Brandon, FL
07.2025 - 02.2026
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
Remote Provider Experience Specialist
Datavant
03.2024 - 10.2024
- Manage chart requests efficiently, ensuring timely and accurate retrieval of protected health information (PHI) in compliance with HIPAA regulations.
- Communicate effectively with healthcare providers to update office contact information and facilitate seamless information exchange.
- Collaborate with team members to streamline processes and improve service delivery in a remote work environment.
Remote Customer Service Representative
Navient Technologies, Inc.
Brandon, FL
07.2023 - 03.2024
- Efficiently managed a high volume of 40-50 daily customer calls, demonstrating exceptional communication skills and maintaining a strong commitment to customer satisfaction.
- Utilized Okta, ServiceNow, and NLAD software to navigate consumer accounts, streamline document reviews, and provide up-to-date information on government programs.
- Independently conducted in-depth research to proactively assist consumers with navigating their accounts, resulting in improved understanding of government programs and services.
- Demonstrated a keen attention to detail while reviewing documents and updating consumer accounts, ensuring accuracy and compliance with company standards.
- Consistently upheld Navient's professional image and values by embodying a strong commitment to ethical conduct and a results-oriented work ethic.
Digital Shopper
Walmart
Brandon, FL
11.2022 - 05.2023
- Provided exceptional customer service by proactively acknowledging and assisting members, understanding their needs, and guiding purchasing decisions.
- Utilized the company’s database to check item availability on the sales floor and in the back room, ensuring accurate information and efficient order fulfillment.
- Demonstrated exceptional speed and attention to detail, consistently ranking among the top 5 shoppers in terms of efficiency and accuracy.
- Collaborated effectively with both independent tasks and team-based initiatives, fostering a positive work environment and supporting team goals.
- Mastered multitasking to handle multiple customer requests simultaneously, maintaining a high level of efficiency and accuracy throughout the process.
Financial Service Advisor
Amscot
Brandon, FL
10.2021 - 06.2022
- Interacted directly with customers, providing personalized assistance and addressing their financial needs in a prompt and efficient manner.
- Conducted various financial transactions, including cashing checks, reviewing contracts, and managing significant sums of money while ensuring adherence to company policies and legal requirements.
- Assisted customers with bill payments, check cashing, processing cash advances, and issuing money orders, maintaining a high level of accuracy and professionalism.
- Stayed up to date with company policies and regulations, as well as the laws governing financial transactions, to ensure compliance and deliver informed service.
- Worked independently with customers one-on-one while seeking assistance from upper management when necessary, ensuring a seamless customer experience.
Supervisor
Tropical Smoothie Cafe
Brandon, FL
08.2019 - 03.2021
- Assisted with customer account set-up, collected payments, and effectively upsold products, resulting in increased sales and customer satisfaction.
- Demonstrated exceptional people skills by greeting customers warmly and fostering positive relationships with both customers and employees.
- Promoted to Supervisor within four months, showcasing exceptional dedication and performance.
- Delivered outstanding customer care by actively listening to customer needs, making personalized suggestions, and building rapport with customers.
- Conducted comprehensive training sessions for new employees, ensuring adherence to company regulations and procedures.
- Supervised a team of two employees, ensuring smooth operations and adherence to quality standards.
- Successfully resolved customer complaints and concerns, emphasizing the commitment to providing an exceptional customer experience.
Team Member
Einstein Bros. Bagels
Brandon, FL
11.2018 - 08.2019
- Managed the drive-thru lane, ensuring efficient operations and providing excellent customer service.
- Greeted customers warmly, upsold menu items, and maintained a goal of delivering orders within a 3-minute timeframe.
- Took orders, prepared drinks and food, and ensured accuracy while multitasking in a fast-paced drive-thru environment.
- Interacted directly with customers, answering questions about company products, assisting with ordering, and ensuring customer satisfaction.
- Collaborated closely with a team to ensure seamless coordination between the drive-thru and food line, fostering a cohesive and efficient work environment.
- Demonstrated strong multitasking abilities, actively listening skills, and attention to detail to maintain accuracy while managing multiple job duties.
Education
Associate of Applied Science - Applied Psychology
Florida Institute of Technology
Melbourne, Florida, FL02-2027
High School Diploma -
Brandon High School
Brandon, FL01.2018
Skills
- Customer service
- Effective leader
- Time management
- Staff management
- Inventory control
- Labor cost controls
- Client relations
Timeline
General Manager
Tropical Smoothie Cafe
07.2025 - 02.2026
Remote Provider Experience Specialist
Datavant
03.2024 - 10.2024
Remote Customer Service Representative
Navient Technologies, Inc.
07.2023 - 03.2024
Digital Shopper
Walmart
11.2022 - 05.2023
Financial Service Advisor
Amscot
10.2021 - 06.2022
Supervisor
Tropical Smoothie Cafe
08.2019 - 03.2021
Team Member
Einstein Bros. Bagels
11.2018 - 08.2019
Associate of Applied Science - Applied Psychology
Florida Institute of Technology
High School Diploma -
Brandon High School