Tashika K. Williams
Dallas
Summary
Highly motivated professional with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Desire the position to apply 6+ years of customer service experience and leadership skills to efficiently manage day-to-day procedures and inventory.
Overview
12
12
years of professional experience
Work History
Patient Support Assistant
Department of Veterans Affairs
10.2024 - Current
- Provided compassionate support to veterans, addressing inquiries and needs effectively.
- Assisted healthcare teams in managing patient records, ensuring accuracy and compliance with regulations.
- Coordinated scheduling for medical appointments, optimizing workflow and reducing wait times.
- Developed educational materials for patients, enhancing understanding of treatment options and procedures.
- Led initiatives to improve patient engagement strategies, fostering better communication between staff and veterans.
Retail Supervisor
Department of Veteran Affairs Canteen Service
01.2021 - Current
- Audited for store condition and task completion.
- Scheduled and managed all vendors and employees.
- Ensured personnel are prepared.
- Drove Commercial Sales to achieve the budgeted targets by ensuring the efficient and effective running of the daily operations of the Retail shop and team.
- Monitored the visual appeal of Commercial and Experience points throughout the shop and attraction.
- Coached and motivated team members throughout the shop and attraction, driving the highest standards in customer service and maximizing up-sell success and opportunities.
- Promoted a positive team environment by providing effective communication, feedback, and training by managing performance in an effective, consistent, and fair manner.
- Led by example, adopted an enthusiastic, positive, and passionate approach to all areas of responsibility.
- Supported the Operations team through training in both the Commercial and Guest Experience operations, in Duty Management
- Assisted in the completion of Sales & Profitability reports, reviews, audits, schedules, and other documents essential to the department.
- Assisted committees by attending meetings to fulfill documentation requirements, acts as recorder. Provided general clerical assistance such as making arrangements for meetings and coordinating administrative details.
- Submitted requests for supplies, services, equipment, and other administrative needs.
- Generated a variety of documents such as policies, reports, and presentations.
- Assisted in establishing and maintained current and accurate information systems that contain data records, materials, and follow-up documentation.
- Provided assistance in performing analyses and or evaluating programs/projects. Obtained, organized, filed, and retrieved reports, correspondence, and data for use in preparing briefs and presentations.
- Maintained control on incoming correspondence and distributes/delegates to appropriate staff, and follows up to ensure timely reply or action
- Disseminated pertinent information to appropriate staff, administrators, and all other relevant medical center personnel.
- Assisted with maintaining and updated program websites with current information.
- Entered data elements into the appropriate database and/or tracking systems.
- Received relayed, answered incoming, outgoing telephone and electronic messages daily.
- Scheduled, cancelled, rescheduled appointment.
- Prepared area daily for business.
- Updated insurance information.
- Communicated effectively and in a professional manner.
- Verified, updated, and confirmed demographic information.
Sales Associate
Department of Veteran Affairs Canteen Service
01.2014 - 01.2021
- Greeted Customers and inquired about their needs.
- Itemized and totaled purchases by recording process, departments, taxable and nontaxable items.
- Operated a register.
- Entered price changes by referring to price list and special bulletins.
- Collected payments by accepting cash, checks, or charge payments from customer.
- Verified credit acceptance by reviewing and recording driver’s license number.
- Balanced drawers by count cash at the beginning and end of the work shift.
- Maintained a clean and safe environment.
- Inventoried merchandise needed to be put on the sale floor.
- Assisted with preparations for displays, windows, and tradeshows.
- Compiled customer receipts and monitored incoming and outgoing cash flow.
- Updated customer profiles.
Education
High School Diploma -
James Martin High
01.1994
Skills
- 40 wpm
- Auditing
- Accounting
- Supply chain/inventory management
- Staff training
- Clerical/Administrative
- Leadership
- Dispatching
- Interpersonal/communications
- Database management
- Scheduling
- Problem-solving
- Computer Skills
- Conscientiousness
- Medical Terminology
- HIPPA/Confidentiality
- Manages and Organizes Information
- Compliance
Timeline
Patient Support Assistant
Department of Veterans Affairs
10.2024 - Current
Retail Supervisor
Department of Veteran Affairs Canteen Service
01.2021 - Current
Sales Associate
Department of Veteran Affairs Canteen Service
01.2014 - 01.2021
High School Diploma -
James Martin High
Awards
(3) Courtesy and Action (CIA) Awards 2018, Excellent Performance Award, Excellent Performance on Annual Evaluation (2014-2020), Outstanding Employee and Excellence Award