Tashima Warburton
Dover,DE
Summary
Seasoned Service Supervisor with 5-year background in Transportation service. Delivers under pressure and handles various tasks at once. Professional and friendly with excellent phone demeanor. Fluent in English.
Overview
14
14
years of professional experience
Work History
Service Supervisor
Delaware Transit- DART
Dover, DE
02.2020 - 02.2024
- Monitored all Fixed Route and Paratransit buses to ensure on-time performance is at optimal performance.
- Investigated any and all accidents on the buses
- Transferred all calls to appropriate personnel.
- Monitored all fares paid on fixed route and paratransit buses.
- Documented all bus mechanical issues to mechanic for correction for driver and passenger safety.
Reservationist
Delaware Transit- DART
Dover, DE
09.2014 - 02.2020
- In-bound call center
- Assisted customers in making reservations over the phone and online.
- Provided great customer service to ensure guest satisfaction.
Executive Assistant
Greenscape Landscaping
Glenside, PA
09.2009 - 04.2014
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Created proposals for prospective customers
Education
Bachelor of Science - Sociology
Towson University
Baltimore, MD06-1995
Skills
- Emotional Intelligence
- Customer Service
- Supervisory role experience
- Report Generation
- Appointment Scheduling
- Complaint resolution
- Microsoft Office Suite
- Microsoft Excel
- Proofreading
- Critical Thinking
- Call Center Operations
Timeline
Service Supervisor
Delaware Transit- DART
02.2020 - 02.2024
Reservationist
Delaware Transit- DART
09.2014 - 02.2020
Executive Assistant
Greenscape Landscaping
09.2009 - 04.2014
Bachelor of Science - Sociology
Towson University
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