Tashina Diaz
Los Angeles,CA
Summary
Strategic professional with strong focus on building and nurturing high-impact partnerships. Skilled in team collaboration, adaptable to changing needs, and consistently achieving results. Expertise in relationship management, strategic planning, and negotiation, ensuring effective alliances and mutual growth. Known for reliability and results-driven approach in dynamic environments.
Overview
13
13
years of professional experience
Work History
Strategic Partnerships Manager
Coalition Court Reporters
02.2025 - Current
- Managed end-to-end recruitment and onboarding of court reporters to align with agency quality standards and meet client expectations.
- Conduct structured interviews and manage placement of reporters across court and deposition assignments based on expertise, availability, and case requirements
- Serve as primary liaison between agency partners, internal operations teams, court reporters, and law firms to ensure seamless communication and service delivery
- Build and maintain strategic relationships with law firms to drive new business and expand client partnerships
- Represent the company at legal expos, industry conferences, and networking events, managing booth presence and generating qualified leads
- Oversee and mentor a team of reporters and coordinators, providing performance feedback, training, and ongoing support
- Act as a key stakeholder bridge between leadership and staff, translating business goals into operational execution
- Resolve scheduling conflicts, client escalations, and service issues with a solutions-driven approach
- Contribute to business development strategy by identifying market opportunities and partnership growth areas
Client Success Manager
PIX System
09.2022 - 04.2024
- Managed and led a team of client success coordinators, providing mentorship, performance evaluations, and career development support.
- Owned the full customer lifecycle post-sale, driving customer satisfaction, retention, and growth.
- Defined and monitored key success metrics, delivering data-driven insights and client usage reports to improve platform adoption.
- Collaborated cross-functionally with technical support, product, and marketing teams to resolve complex issues and drive client outcomes.
- Conducted customized onboarding and training programs, aligning platform capabilities with client goals.
- Clients served: Warner Discovery, Netflix, Amazon, Disney, NBC Universal, Lionsgate, Legendary.
Client Success Coordinator
PIX System
03.2019 - 09.2022
- Assisted in client onboarding, including platform demonstrations and adoption strategies.
- Tracked client metrics and conducted regular account reviews to ensure satisfaction and feature utilization.
- Supported technical troubleshooting and coordinated with support teams to resolve issues promptly.
- Coordinated cross-functional teams to streamline project timelines and enhance collaboration.
Post Production Coordinator
Netflix | CBS Network
01.2018 - 03.2019
- Handled client invoicing, financial tracking, and account management tasks.
- Assisted in coordinating efforts between technical teams and clients to meet project timelines.
Post Production Assistant
Showtime | HBO
08.2016 - 01.2018
- Coordinated post-production tasks and ensured timely delivery of final assets.
- Worked closely with editors, VFX artists, and sound designers to maintain project quality and efficiency.
Producer, On-Air Talent, & Music Program Assistant
Gold Coast Broadcasting
01.2013 - 09.2016
- Produced on-air content, managed music programming, and engaged with the local audience.
- Developed promotional strategies to boost listenership and audience engagement.
Education
Bachelor of Arts - Broadcast and Electronic Communication Arts
San Francisco State University
Skills
- Team Leadership & Development
- Customer Relationship Management (CRM): Salesforce, JIRA, Zoho
- Data Visualization Tools: Tableau
- Support Systems & Platforms
- Workflow Optimization
- Project Management Tools: Asana, Wrike, Mondaycom
- Client Onboarding & Training
- Metrics-Driven Insights
- Technical Troubleshooting
Websites
Timeline
Strategic Partnerships Manager
Coalition Court Reporters
02.2025 - Current
Client Success Manager
PIX System
09.2022 - 04.2024
Client Success Coordinator
PIX System
03.2019 - 09.2022
Post Production Coordinator
Netflix | CBS Network
01.2018 - 03.2019
Post Production Assistant
Showtime | HBO
08.2016 - 01.2018
Producer, On-Air Talent, & Music Program Assistant
Gold Coast Broadcasting
01.2013 - 09.2016
Bachelor of Arts - Broadcast and Electronic Communication Arts
San Francisco State University