Tashjana Stephen
Tupelo,MS
Summary
I'm an dedicated individual with Customer Service, Management, and Manufacturing experience. I’m looking for an entry level position with room for growth and advancement in the company as well. I'm very organized and have been working in customer service for 8 years. During that time i have acquired sales, management skills, and dispatch. I've also gained certification in freight brokering. I enjoy learning new things, and I'm very effective and efficient at anything I do.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Recruiter
Kc Logistics
09.2025 - 04.2026
- Conducted full-cycle recruitment processes, sourcing candidates through various channels.
- Collaborated with hiring managers to define job requirements and optimize candidate profiles.
- Implemented innovative recruiting strategies to attract top talent in competitive markets.
- Utilized applicant tracking systems to streamline recruitment workflow and enhance candidate experience.
Human Resources Coordinator
Diversicare of Tupelo
02.2022 - 09.2024
- Payroll
- Orientation
- Onboarding
- Filing
- Hiring
- Retention
- Terms
- Notary
- Fingerprints
- Icims
Customer Service Representative
ACCO Brands
09.2020 - 03.2021
- Take inbound calls
- Make sales
- Help customers with any issues, questions, or concerns they may have with products
- Make outbound follow up calls
- Chat with customers
- Email with customers
Office Manager
Maple Land & Timber, LLC/ American Freightline, LLC
02.2018 - 06.2020
- Manager over an office staff of three, operating a sawmill and trucking company.
- Expert at Quickbooks, payroll, and taxes.
- Dispatching trucks, Weighing trucks in and out.
- Upkeep of all USDOT records.
- Trucking permits.
Customer Service Representative
MaxxSouth Broadband
03.2018 - 01.2019
- Taking Inbound and outbound calls for cable services, helping customers with any issues they had with company services.
- Making sales goal each month and completing any task of change of services.
- Offering new and available products and services to customers.
Assistant General Manager
Days Inn
06.2016 - 02.2018
- Assist general manager in providing excellent customer service to our guest.
- Handling schedules, payroll, and guest complaints, as well as providing them with solutions to any problems they may have.
- Checking guest in and out.
- Overlooking Housekeeper's duties in making sure rooms are suitable for guest.
Live Freight
DV @ Toyota
02.2016 - 06.2016
- Responsibilities
- Checking boxes and kanbans for parts taking parts to the line.
- Picking parts for the line.
- Accomplishments
- Moved around to different areas of the line.
- Help make sure we aren't sending live parts to the back.
- Which in return save us money.
- Skills Used
- Hand and eye coordination, making sure check all boxes and kanbans well.
- Forklift and tugger driving skills
ICS Clerk
Versant Supply Chain at Williams Sonoma
01.2015 - 02.2016
- Responsibilities
- Work at computer with team of pickers to get out orders for customers in timely fashion.
- Order, print, split, and scan collides for customer orders.
- Check inventory using computer systems, and use of SAP software.
- Started off in shipping and picking quickly working my way up to become an ics clerk.
- Accomplishments
- Getting my job done in timely manner so that my coworkers could do the same.
- Skills Used
- Self-motivation, good attitude, hard working, ability to complete task with accuracy and quickly.
- Teamwork skills
(CSR) Customer Service Representative/ (CCS) Credit Card Specialist
BancorpSouth
10.2012 - 01.2014
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken on customer accounts, for reference.
- Assisted customers by telephone to provide information about accounts, or obtain details of account information, complaints, and requested items such as checks, and bank statements.
- Resolve customers' service or billing complaints by performing activities such as filing claims on credit cards on unapproved transactions to refund money, or adjusting bills with 1x courtesy.
- Refer unresolved customer grievances to designated departments for further investigation.
- Proficient in collections, and strict payment dates.
Wal-Mart Associate
Walmart
08.2010 - 10.2011
- Started in bakery icing cakes, baking, prep, and stock.
- Moved to cashier after three months and greeted and assisted customers with checking out their groceries.
Education
Bachelor of Science - Business Administration And Management
Post University
Waterbury, CT05.2027
Associate in Arts (AA) - Interior Design, Marketing
Itawamba Community College
Tupelo, MS05.2011
High school or equivalent - Education
Tupelo High School
Tupelo, MS05.2010
Skills
- Customer Service
- Customer Support
- Scheduling
- Payroll
- Accounts Payable
- Billing
- Quickbooks
- Microsoft Excel
- Office Management
- Microsoft Office
- Typing
- Human Resources
- Bookkeeping
- Accounting
- Word
- Outlook
- Accounts Receivable
- Computer Skills
- Logistics
- Call Center
- Marketing
Certification
- Forklift Certified
- Driver's license
- Freight Broker
- September 2020 to Present
Timeline
Recruiter
Kc Logistics
09.2025 - 04.2026
Human Resources Coordinator
Diversicare of Tupelo
02.2022 - 09.2024
Customer Service Representative
ACCO Brands
09.2020 - 03.2021
Customer Service Representative
MaxxSouth Broadband
03.2018 - 01.2019
Office Manager
Maple Land & Timber, LLC/ American Freightline, LLC
02.2018 - 06.2020
Assistant General Manager
Days Inn
06.2016 - 02.2018
Live Freight
DV @ Toyota
02.2016 - 06.2016
ICS Clerk
Versant Supply Chain at Williams Sonoma
01.2015 - 02.2016
(CSR) Customer Service Representative/ (CCS) Credit Card Specialist
BancorpSouth
10.2012 - 01.2014
Wal-Mart Associate
Walmart
08.2010 - 10.2011
Associate in Arts (AA) - Interior Design, Marketing
Itawamba Community College
High school or equivalent - Education
Tupelo High School
Bachelor of Science - Business Administration And Management
Post University