Tasia Forrest
Bowling Green,KY
Summary
Dedicated Customer Service Specialist with proven ability to resolve issues efficiently while maintaining high satisfaction standards. Experienced in leveraging diverse communication channels, including phone, email, and web chat, to enhance customer interactions. Innovative Technology Professional skilled in aligning technical solutions with business objectives and managing projects from inception to completion.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise
10.2025 - Current
- Enhanced service efficiency by resolving customer inquiries through effective communication.
- Streamlined feedback processes, significantly improving service delivery and customer satisfaction.
- Mentored new team members on best practices for exceptional customer service.
- Analyzed customer interactions to identify trends and recommend service enhancements.
- Collaborated with teams to implement solutions for recurring customer issues.
- Created training materials on product knowledge and customer engagement techniques.
Member Care Representative
TRANZACT
10.2023 - 01.2024
- Created a new customer database by entering customer information into a database
- Performed sales analytics and provided recommendations that increased sales by $[]
- Developed and trained [] new customer service representatives on the proper handling of customer inquiries
Food Server
O'Charley's
04.2018 - 03.2023
- Answered customer questions about items and recommended dishes, beverages, and desserts.
- Carried dishes from kitchen and quickly delivered to customers.
- Monitored tables closely and remained attentive to guests' needs.
- Used knowledge of menu items and ingredients to assist customers with menu selections.
Retail Sales Consultant
Dillard's Inc
02.2018 - 01.2020
- Interacted with customers to quickly handle escalated queries and complaints.
- Recruited and trained employees, fostering customer service mission and objectives.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
Shift Lead
Pilgrim's
07.2017 - 01.2019
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Complied with company standards and policies, setting example for team members.
Customer Service Representative
Lynx
04.2016 - 01.2017
- Enhanced customer satisfaction by providing knowledgeable product recommendations.
- Addressed customer inquiries promptly, adhering to standard operating procedures.
- Resolved account issues swiftly, delivering personalized customer service experience.
- Processed customer orders accurately, ensuring detailed transaction information was provided.
Shift Lead Supervisor
The Great American Cookie Company
05.2007 - 01.2009
- Enhanced team performance by coaching members during shifts.
- Ensured safety and security by managing store opening and closing procedures.
- Set a strong example by adhering to company standards and policies.
- Developed effective store sales plans through data analysis and implementation.
Education
Associate of Applied Science - Nursing
Southcentral Kentucky Community And Technical College
Bowling Green, Kentucky, KY05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Computer proficiency
Certification
NHA-Certified Phlebotomy Technician (NHA-CPT)
Timeline
Customer Service Representative
Everise
10.2025 - Current
Member Care Representative
TRANZACT
10.2023 - 01.2024
Food Server
O'Charley's
04.2018 - 03.2023
Retail Sales Consultant
Dillard's Inc
02.2018 - 01.2020
Shift Lead
Pilgrim's
07.2017 - 01.2019
Customer Service Representative
Lynx
04.2016 - 01.2017
Shift Lead Supervisor
The Great American Cookie Company
05.2007 - 01.2009
Associate of Applied Science - Nursing
Southcentral Kentucky Community And Technical College