Tasmeia Oliver
Troy
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Prattville Health and Rehabilitation
Prattville, AL
09.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs to maintain accurate health records for healthcare team.
- Collaborated with nursing staff to implement care plans tailored to patient needs.
- Provided emotional support and effective communication to patients and families.
- Assist patients who have dementia and alzheimer's working the lockdown unit to ensure safety of all patients who live in the past.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Direct Support Professional
Americare Health
Montgomery Al
08.2025 - Current
- Facilitated daily living activities to enhance client independence and quality of life.
- Developed and implemented personalized support plans in collaboration with clients and families.
- Monitored behavioral patterns, providing timely interventions to promote positive outcomes.
- Trained and mentored new staff on best practices for client care and safety protocols.
- Maintained accurate documentation of client interactions, support plans, and incident reports.
- Maintained clean, safe, and well-organized patient environment.
STORE MANAGER
KFC Restaurant
Troy, AL
03.2019 - 07.2025
- Run a store in an orderly fashion to ensure the safety of all employees as well as guest.
- Hire employees to ensure we have a full staff as well as make weekly schedule.
- Do inventory count weekly of entire store Monday nights, as well as do nightly count on certain items to ensure products is available for store to run daily with chicken and paper products.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
Montgomery, AL
02.2021 - 03.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
CAREGIVER, DIRECT SUPPORT PROFESSIONAL
Three Folds INC
Montgomery, AL
10.2020 - 09.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
MANAGER
KFC Restaurant
Montgomery, AL
03.2019 - 04.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
PACKING HANDLER
Russell Athletic
Montgomery, AL
04.2019 - 10.2020
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Used software to prepare bills of lading and shipping documents.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
MANAGER
Krystal's Restaurant
Montgomery, AL
01.2017 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
The Pearl Academy
Montgomery, AL05.2025
Skills
- Sales Expertise
- Direct patient care
- Certified medical assistant
- Indirect patient care
- HIPAA compliance
- Alzheimer's and dementia care
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Certified Nursing Assistant - Provide essential daily care- bathing, dressing, feeding and vital monitoring to patients under nurse supervision. Provide care to residents and patients who have dementia and alzheimer's.
- Direct Support Professional - specialized caregiver who support individuals with intellectual and development disabilities in living independently, integrating into their communities and managing daily activities.
Certification
- CPM - Certified Professional Manager
- Serv Safe Certified
- CM - Certified Manager Certification
- Certified Nursing Assistant
- Certified Direct Support Professional
- Mac Meds Certified
Timeline
Certified Nursing Assistant
Prattville Health and Rehabilitation
09.2025 - Current
Direct Support Professional
Americare Health
08.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Alorica
02.2021 - 03.2024
CAREGIVER, DIRECT SUPPORT PROFESSIONAL
Three Folds INC
10.2020 - 09.2021
PACKING HANDLER
Russell Athletic
04.2019 - 10.2020
STORE MANAGER
KFC Restaurant
03.2019 - 07.2025
MANAGER
KFC Restaurant
03.2019 - 04.2021
MANAGER
Krystal's Restaurant
01.2017 - 01.2019
High School Diploma -
The Pearl Academy