TASNIMA AKTHAR SUMA
The Bronx,NY
Summary
Experienced Customer Service Specialist adept at multitasking in fast-paced environments, collaborating with team members, and managing escalated customer service concerns. Meticulous Client Service Associate with strong organizational skills seeking a position that values hard work and commitment. Skilled in Relationship Building, First Aid and Safety, HIPAA Compliance, Mobility Assistance, Community Activities, Time Management, Verbal and Written Communication, Data Entry, Computer Skills, Microsoft Office, Team Management, Issue and Complaint Resolution, Telephone Etiquette, Insurance Verification, and Customer Relations.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Starling Diagnostics
The Bronx, NY
01.2024 - Current
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments and reminder calls for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Pharmacy Cashier
PARKCHESTER FAMILY PHARMACY
The Bronx, NY
07.2022 - 12.2023
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner
- Assisted pharmacy staff with prescription filling and other tasks as needed
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas
- Adhered to HIPAA regulations when handling confidential patient information
- Completed paperwork related to insurance claims processing in an accurate and timely manner
- Resolved customer complaints in a professional manner while maintaining company policies and procedures
- Prepared purchase orders for products that needed to be replenished
- Participated in team meetings to discuss new initiatives or changes in processes.
Caregiver
MARKS HOME CARE
Bronx, NY
01.2020 - 06.2022
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Followed care plan and directions to administer medications
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Transported individuals to medical appointments and assisted with errands.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Education
Bachelor of Science - COMPUTER SCIENCE
Comilla University
Comilla, Bangladesh05-2023
HIGH SCHOOL DIPLOMA -
New Visions Charter High School For Humanities Ii
Bronx, NY06.2019
Skills
- Relationship Building
- First Aid and Safety
- HIPAA Compliance
- Mobility Assistance
- Time Management
- Verbal and Written Communication
- Computer Skills: Data Entry, Microsoft Office
- Customer Service
- Team Management
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Insurance Verification
References
Reference Available Upon Request
Timeline
Front Desk Receptionist
Starling Diagnostics
01.2024 - Current
Pharmacy Cashier
PARKCHESTER FAMILY PHARMACY
07.2022 - 12.2023
Caregiver
MARKS HOME CARE
01.2020 - 06.2022
Bachelor of Science - COMPUTER SCIENCE
Comilla University
HIGH SCHOOL DIPLOMA -
New Visions Charter High School For Humanities Ii
Similar Profiles
FAHIMA NILAFAHIMA NILA
Call Center Representative at Starling diagnosticsCall Center Representative at Starling diagnostics
Adrian LeiAdrian Lei
Credit Data Scientist at Starling BankCredit Data Scientist at Starling Bank
Melayna OoleyMelayna Ooley
Optometric Technician at Starling Eye GroupOptometric Technician at Starling Eye Group
Yismely JaquezYismely Jaquez
Group Leader at Acacia NetworkGroup Leader at Acacia Network
ANITA LAMPTEYANITA LAMPTEY
Receptionist at Mac's SuitesReceptionist at Mac's Suites