Tasnin Alam
Hawaiian Gardens,USA
Summary
Dynamic and results-oriented Sales Associate with extensive expertise in customer service, sales, and legal administration. Proven track record of driving revenue growth, cultivating strong client relationships, and optimizing operational efficiency. Bilingual in English and Spanish, with exceptional technical, communication, and multitasking skills that enhance overall performance and client satisfaction. Committed to delivering outstanding results while adapting to the evolving business landscape.
Overview
18
18
years of professional experience
Work History
Legal Assistant
Law Office of Shafiel A. Karim P.C.
09.2018 - 01.2020
- Maintained client records and managed confidential legal documents.
- Scheduled court appearances, depositions, and appointments.
- Conducted client intake interviews in both English and Spanish.
- Prepared evidence exhibits and filed legal pleadings with court clerks.
- Handled electronic filings and administrative billing functions.
Sales Associate
NHK Laboratories, Inc.
02.2009 - 01.2013
- Built strong relationships with clients to improve retention and satisfaction.
- Trained new employees in sales techniques and customer service protocols.
- Assisted with order processing and inventory system improvements.
- Initiated cost-reduction and quality-enhancement initiatives.
Cashier
Rite Aid
02.2008 - 06.2008
- Assisted customers with purchases and store navigation.
- Handled inventory restocking and reward program signups.
- Managed transactions and resolved customer concerns.
Operations Associate
NHK Laboratories, Inc.
02.2002 - 06.2008
- Managed workflow priorities and ensured task completion on schedule.
- Performed inspections and quality testing on products.
- Supported marketing and social media planning.
- Operated warehouse equipment and maintained shipping processes.
- Resolved workflow issues and coordinated with business teams.
Education
Bachelor of Arts - Business Administration (Decision Science)
California State University, Fullerton
Fullerton, CA08.2018
Associate of Science - Business Administration
Cypress College
Cypress, CA05.2016
Skills
- Customer Service & Sales Expertise
- Legal & Administrative Support
- Bilingual: English and Spanish
- Records Management & Data Entry
- Scheduling & Calendar Management
- Microsoft Office & Word Processing
- Inventory & Operations Coordination
- Social Media & Marketing Support
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
Timeline
Legal Assistant
Law Office of Shafiel A. Karim P.C.
09.2018 - 01.2020
Sales Associate
NHK Laboratories, Inc.
02.2009 - 01.2013
Cashier
Rite Aid
02.2008 - 06.2008
Operations Associate
NHK Laboratories, Inc.
02.2002 - 06.2008
Associate of Science - Business Administration
Cypress College
Bachelor of Arts - Business Administration (Decision Science)
California State University, Fullerton
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