Tateanne Zubber
Atlanta,GA
Summary
Dynamic customer service professional with proven expertise at Hilton Garden Inn, excelling in conflict resolution and enhancing customer loyalty. Skilled in cash handling and maintaining a clean environment, I consistently deliver exceptional service while collaborating effectively with teams to achieve high standards of satisfaction.
Overview
6
6
years of professional experience
Work History
Cashier
Captain Ds Seafood Restaurants
1095 Ralph David Abernathy Blvd
02.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Hilton Garden Inn Hotel
Atlanta, GA
05.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Janitorial Worker
Hartsfield Jackson Airport
6000 N Terminal Pkwy
02.2019 - 04.2021
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
- Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
Timeline
Cashier
Captain Ds Seafood Restaurants
02.2024 - 03.2025
Customer Service Representative
Hilton Garden Inn Hotel
05.2022 - 08.2022
Janitorial Worker
Hartsfield Jackson Airport
02.2019 - 04.2021