Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tatem Shasteen

Lexington,KY

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Bluegrass Eyecare Center
Lexington, KY
04.2024 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Entered insurance, demographics and health history into patient database.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Interviewed patients to complete case histories and intake forms.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Senior Caregiver

Cornerstone Caregivers
Frankfort, KY
02.2024 - Current
  • Transported clients to medical appointments or other errands as needed.
  • Maintained a clean environment for the safety of clients while following infection control guidelines.
  • Developed individualized care plans according to client needs and preferences.
  • Communicated regularly with family members regarding client's health condition and progress towards goals set out in the care plan.
  • Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
  • Attended continuing education seminars and classes related to senior caregiving topics.
  • Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
  • Conducted light housekeeping duties such as laundry, vacuuming and dusting.
  • Provided personal care and companionship to elderly clients in their homes.
  • Accompanied clients on shopping trips or social events if requested.
  • Ensured compliance with state regulations related to home healthcare services.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Laundered clothing and bedding to prevent infection.
  • Improved patient outlook and daily living through compassionate care.
  • Transported patients to medical, dental and personal care appointments.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Tracked and reported clients' progress based on observations and conversations.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Consulted with client care team to continually update care plans.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.

Eye Technician

Visionworks Doctors of Optometry
Lexington, KY
05.2012 - 08.2024
  • Assisted in the training of new staff members regarding office protocols and policies.
  • Provided customer service to clients in selecting appropriate eyeglasses or contact lenses that best fit their lifestyle needs.
  • Ordered and maintained inventory of eyewear products, lenses, frames and accessories.
  • Reviewed insurance claims forms for accuracy prior to submission.
  • Organized appointments for patients requiring further examination from an optometrist or ophthalmologist.
  • Repaired broken frames using special tools such as pliers, screwdrivers.
  • Educated patients on proper care for their eyewear and vision health.
  • Fitted contact lenses according to prescription specifications and monitored patient progress during follow-up visits.
  • Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.
  • Prepared reports summarizing patient visits along with recommendations for corrective action if needed.
  • Assisted with the pre-testing of patients prior to doctor's examination.
  • Performed comprehensive eye exams, including refractions and contact lens fittings.
  • Processed payments from customers for services rendered or products purchased.
  • Dispensed glasses following physician's prescriptions with accuracy and precision.
  • Conducted routine cleaning of equipment used in examinations such as slit lamps, tonometer.
  • Administered diagnostic tests such as visual field testing, color blindness testing and ocular motility assessment.
  • Troubleshot technical problems related to various types of eye equipment.
  • Inspected spectacle frames for damage before dispensing them to customers.
  • Managed optical retail business operations including cash register transactions, sales tracking and merchandising displays.
  • Wrote, edited, and filed patient medical records, maintaining confidentiality.
  • Prepared patients and administered basic eye exam tests.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Managed patient flow to optimize clinic efficiency and minimize wait times.
  • Responded to patient inquiries, offering empathetic support and accurate information.
  • Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
  • Handled employee payroll processing accurately and efficiently.
  • Provided leadership, guidance, and training to key staff members.
  • Ensured compliance with applicable laws and regulations related to the business operations.
  • Managed daily operations of the store, ensuring smooth and efficient functioning.
  • Enforced company policies regarding security, attendance, dress code.
  • Attended trade shows and conventions as required in order to stay abreast of industry developments.
  • Conducted performance reviews for staff members on a regular basis.
  • Reviewed reports of cash receipts and expenses, reconciling discrepancies as needed.
  • Performed regular inventory audits to ensure accurate stock levels and reduce shrinkage.
  • Resolved customer complaints promptly and professionally.
  • Created weekly schedules for all employees in line with staffing needs.
  • Regularly conducted meetings with staff members to discuss progress towards goals.
  • Maintained a safe working environment by adhering to safety policies and procedures.
  • Opened and closed store in absence of senior managers.
  • Assisted customers with locating and securing desired products.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used Point of Sale register system to complete transactions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed daily operations, client relations and IT.
  • Delegated work to staff, setting priorities and goals.
  • Trained, managed and motivated employees to promote professional skill development.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Processed credit card payments and counted back change and currency with accuracy rate.

Education

High School Diploma -

Hudson High School Adult Education
Hudson, FL
06-1999

Skills

  • Insurance Verification
  • HIPAA Compliance
  • Records Management
  • Referral Verification
  • Medical Terminology
  • Medical Billing
  • Payment Collection
  • Medical Transcription
  • Medical Charting
  • Front Desk Operations
  • Insurance Claims
  • Records Maintenance
  • Patient Relations
  • Electronic Medical Records
  • Appointment management
  • Appointment Setting
  • Outpatient Care
  • Office Administration
  • Patient Scheduling
  • Telephone Etiquette
  • Documentation
  • Inpatient Care
  • Patient callbacks
  • Medical Records Management
  • Workflow Optimization
  • Co-payment collection
  • Patient Registration
  • Appointment Scheduling

Certification

CPR

First Aide

References

References available upon request.

Timeline

Medical Receptionist

Bluegrass Eyecare Center
04.2024 - Current

Senior Caregiver

Cornerstone Caregivers
02.2024 - Current

Eye Technician

Visionworks Doctors of Optometry
05.2012 - 08.2024

High School Diploma -

Hudson High School Adult Education

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Tatem Shasteen