Tathiana Garcia
Mays Landing,NJ
Summary
Experienced hostess with a friendly and approachable demeanor. Adept at efficiently managing reservations and waitlists, warmly greeting and promptly seating guests to ensure smooth workflows. Known for maintaining a highly organized approach and being dedicated to creating a welcoming atmosphere for all patrons. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Sever
Hard rock Cafe
04.2023 - Current
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Converted first-time customers into repeat customers and increased customer loyalty through friendly, dependable, and accurate service. Increased beverage sales due to extensive knowledge of alcoholic drinks and wine pairing.
Hostess
Hard Rock Cafe
04.2022 - 04.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported needs of [Number]-person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Online Shopper
Walmart
07.2020 - 08.2021
- Shopped at the customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on time to the exact location specified
- Satisfied customers with quick, accurate service under tight deadlines
- Contributed and worked with other staff respectfully and efficiently
- Organized as many as 100 items per hour by smoothly selecting and purchasing items.
Housekeeper
J & G Cleaning
01.2018 - 01.2020
- Responsible for the overall cleanliness and sanitation of the facilities
- Restocking paper towels, toilet paper, and other products
- Maintained order and safety in the workplace.
Education
Bachelor of Sciences in Biology -
Temple University
Philadelphia, PABachelor of Science - Health Sciencee
Stockton University
Galloway, NJ05-2026
Skills
- Fluent in Spanish
- Multi-tasker
- Quick Learner
- Customer service-oriented
- Adaptability
- Works well under pressure
State
NJ
Zip
08330
City
Mays Landing
Timeline
Sever
Hard rock Cafe
04.2023 - Current
Hostess
Hard Rock Cafe
04.2022 - 04.2023
Online Shopper
Walmart
07.2020 - 08.2021
Housekeeper
J & G Cleaning
01.2018 - 01.2020
Bachelor of Sciences in Biology -
Temple University
Bachelor of Science - Health Sciencee
Stockton University
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