Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Cantu

Cleveland Tx,TX

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative Insurance Agent

SYKES
Houston, TX
04.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed and updated databases to handle customer data.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Sam's Club
Houston, TX
09.2019 - 08.2021
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Managed timely and effective replacement of damaged or missing products.

Education

Cy-Fair High School
Cypress, TX
08.2015 - 05.2019

Health Science

Purdue Global University
Westville, IN
02.2020 - 06.2020

Skills

  • Recordkeeping strengths
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Timeline

Customer Service Representative Insurance Agent

SYKES
04.2022 - Current

Health Science

Purdue Global University
02.2020 - 06.2020

Customer Service Representative

Sam's Club
09.2019 - 08.2021

Cy-Fair High School
08.2015 - 05.2019

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Tatiana Cantu