Tatiana Alston
Cape May Court House,NJ
Summary
Criminal Justice graduate with a minor in Africana Studies. Demonstrates strong leadership in team settings, managing teams, and enhancing customer satisfaction in fast-paced environments. First-generation college graduate with a passion for ethical leadership, strategic planning, and community impact.
Overview
10
10
years of professional experience
Work History
Hospitality Specialist
Water's Edge Motel
Wildwood Crest, NJ
08.2021 - Current
- Managed daily operations and guest relations, ensuring a high level of customer satisfaction and service delivery.
- Maintained accurate booking records using various digital platforms.
- Implemented policies and procedures related to customer service standards.
- Resolved guest problems and complaints to improve overall satisfaction.
- Collaborated with the team to organize events and special promotions for guests.
Manager
Banana's Ice Cream Cafe
Wildwood, NJ
05.2015 - 10.2019
- Supervised employees in a fast-paced seasonal business setting.
- Oversaw opening/closing procedures, inventory management, and shift planning.
- Negotiated vendor contracts and ensured timely supply deliveries.
- Led team trainings and delegated tasks to maximize productivity and customer experience.
- Provided calm, solution-oriented leadership during operational challenges and peak hours.
Education
Bachelor of Arts - Criminal Justice
Stockton University
Galloway05-2021
Skills
- Bilingual: fluent in English and Spanish
- Team leadership and staff development
- Customer Service Excellence
- Microsoft Office (Word, Excel, PowerPoint)
- Time management Adaptability Communication
- Conflict resolution & Crisis management
Accomplishments
- Dean's List
- National Society of Leadership and success
- Greater Wildwood Scholarship
- Lunch with Lynch Scholarship
- Ankh Maat Wedjau Honor Society ( National Council of Black Studies )
Languages
Spanish
Native/ Bilingual
Affiliations
- Criminal Justice Club
- Forensic Psychology Club
- Black Feminism Group
- Intramural & All-star Basketball
Community Engagement
- Service Learning: Elementary school Volunteer (Egg Harbor City, NJ)
- Cape May Regional System Hospital Volunteer ( Cape May, NJ)
- Service Learning: Sports Reporter ( Stockton University, Galloway, NJ)
Timeline
Hospitality Specialist
Water's Edge Motel
08.2021 - Current
Manager
Banana's Ice Cream Cafe
05.2015 - 10.2019
Bachelor of Arts - Criminal Justice
Stockton University
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