Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tatiana Gilbert

Jacksonville,FL

Summary

Eager individual with strong communication and problem-solving strengths. Brings reliability, initiative, and a positive attitude to every challenge. Committed to supporting team goals and contributing to overall workplace success. Detail-oriented Veterinary Receptionist skilled in managing appointment scheduling and client interactions. Enhanced workflow efficiency through accurate documentation and effective communication. Demonstrated compassion in customer interactions, establishing trust and improving client retention rates.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Publix
Jacksonville, FL
12.2025 - Current
  • Assisted customers with inquiries and provided accurate product information.
  • Resolved customer complaints effectively to enhance satisfaction and retention.
  • Processed transactions quickly and accurately using point-of-sale systems.
  • Maintained clean and organized checkout areas to improve shopping experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Veterinary Receptionist

Thrive Health Care Miami
Miami, FL
01.2023 - 02.2025
  • Managed appointment scheduling and client communications to enhance workflow efficiency.
  • Processed patient records using veterinary practice management software to ensure accurate documentation.
  • Provided exceptional customer service by addressing client inquiries and concerns promptly.
  • Assisted veterinarians during examinations by preparing necessary materials and documenting findings.
  • Coordinated follow-up appointments and reminders, improving client retention rates.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.

Education

High School Diploma -

Flanagan
Miami, FL

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Follow-up skills

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Publix
12.2025 - Current

Veterinary Receptionist

Thrive Health Care Miami
01.2023 - 02.2025

High School Diploma -

Flanagan