Tatiana Bell-Bagayoko
Windsor Mill
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
11
11
years of professional experience
Work History
Constituent Services Representative, Field and Membership
National Association for the Advancement of Colored People
Baltimore
03.2022 - Current
- Assist in coordinating and facilitating the resolution of constituent inquiries and concerns
- Collaborate with colleagues and other departments within the organization to address constituent concerns and provide comprehensive support
- Act as a passionate voice for constituents, amplifying their concerns and advocating for their civil rights
- Identify complex or high-priority cases and escalate them to the appropriate department or higher-level staff for resolution
- Assists in training new staff members or volunteers on the protocols and procedures of the constituent services department, ensuring consistent service quality
- Accurately record and maintain detailed records of constituent interactions and actions taken
Interim Administrative Assistant, Constituent Services
National Association for the Advancement of Colored People
Baltimore
04.2023 - 03.2024
- Identified opportunities to streamline processes and improve efficiency in the constituent services department, ensuring smooth operations and optimized service delivery
- Conducted interviews with potential new hires
- Provided resume reviews
- Analyzed patterns and trends in constituent inquiries to inform the organization's advocacy strategies and initiatives
- Provided comprehensive administrative support to department staff, ensuring smooth daily operations and efficient workflow
- Gathered and compiled data, statistics, and information to create reports, presentations, and briefing materials for department staff
- Maintained organized and up-to-date physical and digital filing systems, ensuring easy access to important documents and information
- Assisted unit officers with completing and submitting mandated annual financial reports for compliance
- Developed and maintained project documentation such as meeting minutes, action items lists, status reports, and change requests.
- Coordinated meetings and check-ins for team members and supervisors.
- Assisted with coordination of daily activities for projects.
- Arranged charts, reports and other materials for project meetings.
Medical Receptionist
Magass Family Medicine and Urgent Care
Finksburg
01.2022 - 09.2023
- Adapted to the fast-paced environment of urgent care, demonstrating flexibility and the ability to handle unpredictable situations with composure
- Effectively managed patient flow, ensuring efficient and timely delivery of care
- Coordinated with external laboratories and diagnostic imaging centers to schedule necessary tests and follow-up appointments
- Effectively scheduled appointments, optimizing the utilization of available resources
- Provided basic information and educational materials to patients, promoting preventive healthcare and self-care practices
Population Health Local Care Director
Chase Brexton Health Care
Baltimore
06.2017 - 11.2021
- Successfully coordinated administrative tasks and schedules for multiple providers, ensuring smooth operations and efficient workflow
- Maintained well-organized physical and digital filing systems, ensuring easy access to important documents, reports, and data
- Proactively prepared and reviewed documents, reports, and correspondence, ensuring accuracy and adherence to established standards and regulations
- Conducted research on population health topics, healthcare policies, and best practices, supporting evidence-based decision-making and program development
- Assisted in evaluating the effectiveness and impact of population health programs and interventions, collecting and analyzing data to measure outcomes and success
- Conducted second-round interviews with potential new hires
- Recommended great quality candidates to the department to my director for consideration
- Compiled statistical reports summarizing audit results for management review.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Educated clients on preventive health care measures such as immunizations and regular check-ups.
- Maintained accurate records of all tasks completed by each team member throughout the course of a project.
- Assessed, monitored and reported on work progression.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
Billing Customer Service Representative/Medical Technician/Medical Records Clerk
Express Care Urgent Care Centers
Towson
05.2016 - 06.2017
- Successfully resolved customer inquiries, concerns, and billing disputes, ensuring high levels of customer satisfaction
- Investigated and resolved any discrepancies or errors in medical records or billing, coordinating with appropriate departments to achieve resolution
- Expertly compiled and maintained medical records, ensuring completeness, accuracy, and adherence to privacy regulations
- Collaborated with medical providers, billing department, and insurance companies to resolve coding or billing discrepancies and ensure accurate reimbursement
- Conducted regular audits of medical records to ensure compliance with documentation standards and regulatory requirements
- Monitored medical supply inventory to ensure consistent availability of critical items.
- Performed urinalysis tests on patient samples for diagnosis and treatment of illnesses.
- Ensured that all laboratory documentation was accurate and up-to-date at all times.
- Recorded test or medical data for reports using narratives, charts or graphs.
- Implemented safety measures within the clinical environment per OSHA standards.
Administrative Assistant/ Medical Assistant
Dr. Michael L. Zollicoffer, M.D., PA
Baltimore
10.2013 - 10.2016
- Facilitated communication and collaboration with other healthcare professionals, departments, and external organizations to coordinate patient care and referrals
- Proactively identified and resolved administrative issues, discrepancies, or inefficiencies, improving overall office operations and patient satisfaction
- Trained and mentored new medical technicians, sharing expertise and best practices to contribute to a high-performing team
- Proficiently operated and maintained medical equipment and instruments, adhering to safety protocols and industry standards
- Acted as the primary point of contact and liaison between the medical office, patients, vendors, and external agencies, maintaining professional relationships and resolving any issues
Education
Associate of Arts - Sociology Specialization
Tacoma community college
Tacoma, washington08.2025
Bachelor of Science - Business Administration - Management Specialization, Creative Writing
University of Baltimore
Baltimore, maryland01.2024
Skills
- Planning
- Organizing
- Executing projects
- Collecting data
- Analyzing data
- Measuring program impact
- Informing decision-making
- Written communication
- Verbal communication
- Prioritizing tasks
- Meeting deadlines
- Adapting to new situations
- Learning new skills
References
References available per request. Salary negotiable.
Summary - Objective
To secure a challenging position in a dynamic organization where I can utilize my skills in project management and community engagement aligned with my passion for making a positive impact to develop and implement effective programs that address the needs of the community and contribute to the organization's mission.
References
References available upon request.
Timeline
Interim Administrative Assistant, Constituent Services
National Association for the Advancement of Colored People
04.2023 - 03.2024
Constituent Services Representative, Field and Membership
National Association for the Advancement of Colored People
03.2022 - Current
Medical Receptionist
Magass Family Medicine and Urgent Care
01.2022 - 09.2023
Population Health Local Care Director
Chase Brexton Health Care
06.2017 - 11.2021
Billing Customer Service Representative/Medical Technician/Medical Records Clerk
Express Care Urgent Care Centers
05.2016 - 06.2017
Administrative Assistant/ Medical Assistant
Dr. Michael L. Zollicoffer, M.D., PA
10.2013 - 10.2016
Associate of Arts - Sociology Specialization
Tacoma community college
Bachelor of Science - Business Administration - Management Specialization, Creative Writing
University of Baltimore
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