Tatiana Bickham

• Provide guidance and technical assistance regarding licensing regulations, operational requirements, and compliance standards.
• Conduct inspections and compliance reviews to ensure adherence to state laws, regulations, and policies.
• Analyze findings and prepare detailed reports, recommendations, and official correspondence.
• Process licensing applications and review supporting documentation for completeness and accuracy.
• Maintain electronic records, databases, and tracking systems to support program operations.
• Coordinate with providers, management, and stakeholders to resolve issues and ensure timely completion of assignments.
• Monitor and maintain confidential records while ensuring compliance with departmental requirements.

• Supported recruitment and hiring activities, including interviewing candidates, coordinating onboarding activities, and maintaining hiring documentation.
• Reviewed employee timesheets, attendance records, and leave requests, including FMLA documentation, ensuring accuracy and compliance with policy.
• Maintained confidential personnel files and employee records in both electronic and physical filing systems.
• Developed and maintained spreadsheets and databases used to track staffing, program activities, and operational information.
• Prepared reports, correspondence, and administrative documents for management review.
• Responded to inquiries from employees, supervisors, managers, and external stakeholders regarding personnel and administrative matters.
• Managed high-volume phone calls, emails, and correspondence while maintaining professionalism and confidentiality.

• Trained managers and employees on company policies, procedures, operational standards, and new initiatives.
• Led conference calls and presented performance metrics and operational updates to leadership teams.
• Developed and maintained spreadsheets, reports, and tracking tools to analyze performance and support business decisions.
• Coordinated communication among multiple store locations and management teams to ensure consistent implementation of company policies.
• Ordered, received, and tracked office and operational supplies while maintaining inventory controls.
• Resolved customer concerns and complex issues through research, problem-solving, and effective communication.
• Trained and mentored new employees, contributing to improved performance and operational efficiency.