Summary
Overview
Work History
Education
Skills
Certification
employee of the month
Timeline
Generic

Tatiana Caldwell

Greenville

Summary


Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team Leader

Wingstop
03.2021 - 11.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Assistant Store Manager

Jamba Juice
06.2016 - 02.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Drive-Thru Cashier

McDonald's
04.2010 - 08.2011
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Followed company policies and procedures regarding cash handling.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
  • Monitored customer orders to confirm accuracy in preparation and delivery.
  • Balanced cash drawer at beginning and close of shift.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.

Education

High School Diploma -

Franklin D . Roosevelt
Dallas, TX
06-2006

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Performance improvement
  • Complex Problem-solving
  • Goal setting
  • Quality improvement
  • Overseeing daily activities
  • Conflict resolution
  • Safety
  • Process improvement
  • Cash handling
  • Shift scheduling

Certification

  • ServSafe Food Handler's Certification
  • First Aid Certification

employee of the month

I recived Employee of the month for being punctual , customer friendly also reaching above sales goals. 

Timeline

Team Leader

Wingstop
03.2021 - 11.2023

Assistant Store Manager

Jamba Juice
06.2016 - 02.2020

Drive-Thru Cashier

McDonald's
04.2010 - 08.2011

High School Diploma -

Franklin D . Roosevelt

Similar Profiles

CREATE PROFILE
Tatiana Caldwell