TATIANA CHERRY
Orlando,FL
Summary
Dependable, hard-working, organized, and driven professional. Seeking a competitive and challenging environment, where I can serve an organization with my skills, and professionalism, while also establishing an enjoyable career for myself.
Dependable, hard-working, organized, and driven professional. Seeking a competitive and challenging environment, where I can serve an organization with my skills, and professionalism, while also establishing an enjoyable career for myself.
Overview
12
12
years of professional experience
Work History
Administrative Staff Assistant
Florida Department of Children and Families
Orlando, FL
03.2024 - Current
- Assisted with the organization and coordination of office operations, procedures, and resources to facilitate workflow.
- Maintained records management systems by filing documents, retrieving data as requested, and ensuring accuracy of information.
- Schedules and coordinates meetings for the Program Administrator. Prepares correspondence, reports, memorandums, documents/records staff meeting minutes, and other materials for dissemination. Prepares, and submits travel requests and reimbursements. Prepares and submits required security forms to obtain systems access for staff within the administration as directed. Coordinates teleworking and network installations for the administration. Maintains contact lists, appropriate filing or tracking systems, and performs general copying and mail distribution tasks.
- Assists in coordinating with General Services, Information Technology, and or vendors as outlined in the Children and Families Operating Procedure (CFPO) 70-14. Assists with tracking and managing equipment contracts, completes change orders, and maintains meter readings, and maintains inventory of equipment and supplies. Prepares and processes purchase requisitions and invoices through Florida Accounting Information Resource (FLAIR) and My Florida Market Place (MFMP). Assists with the safety coordination and emergency operations planning according to the Emergency Operations Plan.
- Prepares and processes human resource actions as directed by the Program Administrator in accordance with the State Personnel Rules and Department policies and operating procedures. Provides documents and other related material as it pertains to all human resource actions. Assists with the hiring process by advertising position vacancies and assembling the hiring packets. Serves as a human resource liaison. Maintains employee working files for the Administration Unit.
- Organized travel arrangements including flights, hotels and car rentals for business trips.
- Updated inventory records on office supplies weekly to ensure adequate stock levels were maintained.
- Created purchase orders in accordance with approved budget guidelines.
- Performed general clerical duties such as photocopying, scanning, faxing and mailing documents.
ASSISTANT LEAD CASE MANAGER
PATHLIGHT HOME (PATHWAYS DROP-IN CENTER)
08.2022 - 03.2024
- While working within this current position, I serve as the lead case manager, taking on the responsibility of providing daily oversight to the staff as it relates to guidance to service delivery, documentation, and appropriately managing client loads, all while also managing my very own case load.
- Provided administrative support to the Program Director including filing, data entry, and scheduling meetings.
- Monitored progress of projects and prepared reports for the Program Director on a weekly basis.
- Assisted with training of new team members on departmental procedures and processes.
CASE MANAGER
PATHLIGHT HOME (PATHWAYS DROP-IN CENTER)
02.2022 - 08.2022
- Within this current position, I serve as a Case Manager providing services to those who are clients at the Pathways Drop In Center
- Client-centered case management services are provided for each client
- I as the Case Manager, help clients with identifying barriers and creating goals to overcome those barriers.
CASE MANAGER
PATHLIGHT HOME (PSH RESTORE PROGRAM)
02.2022 - 08.2021
- While working under the supervision of the Program Manager for the Permanent Supportive Housing (PSH) program, I, as a Case Manager assist my clients to navigate through life, and to stay housed
- Individual goals are created and monitored by myself to be sure the client is on the right track
- Resources are provided to each client as needed
- Rental assistance (subsidy) and case management support are provided to the clients that I currently serve
- A Housing First model to move chronically homeless individuals into permanent housing is taken for all individuals in the PSH program.
CASE MANAGER/HOUSING SPECIALIST
COALITION FOR THE HOMELESS OF CENTRAL FL
11.2020 - 08.2021
- Under the Direct supervision of the Manager of Housing Specialists, I provide housing focused specialized services to homeless individuals
- I maintain a caseload of anywhere between 25-35 clients
- I work collaboratively with the client to establish a personalized housing plan tailored for the client specifically
- I serve as an advocate for my clients to ensure that they are treated fairly and are connected to resources
- Regularly meeting with my clients is crucial to ensure that the housing goal is being met
- Any barriers that a client my face, I am sure to establish a plan to overcome such barrier
- Being understanding, kind, a listener, and non-judgmental are all traits/characteristics that I display daily while helping the homeless clients that I currently serve.
RECEPTIONIST
COALITION FOR THE HOMELESS OF CENTRAL FL
05.2020 - 11.2020
- Before being promoted to a Case Manger within the organization, I was a receptionist
- While working as a receptionist, I answered a multi phone line, while assisting callers, and directing callers to the appropriate department
- Being the first point of contact upon entering the shelter, I assisted all who first entered the building
- Effectively utilizing email communications, attending staff meetings, filing, copying, scanning, and faxing were all apart of a day's work.
CUSTOMER SERVICE REPRESENTATIVE
LINCARE
10.2016 - 04.2020
- While working for this company my role and duties included of me itemizing receipts and then mailing them out to the customer
- I also received phone calls from customers who were needing to update their insurance or demographical information.
INTERVIEWING CLERK
DEPARTMENT OF CHILDREN AND FAMILIES
01.2016 - 10.2016
- I interviewed clients who applied for government assistance programs, such as food stamps, Medicaid, Medicare, and TANF
- The interview consisted of asking about the client's income, household composition, and demographical information.
BUSINESS OFFICE SPECIALIST
ASPIRE HEALTH PARTNERS
07.2012 - 12.2015
- While working this role, I registered patients who came in via a Baker Act with law enforcement, or those required to come and be evaluated by the courts
- I verified insurance and created registration packets for the nurses and clinicians.
Education
HIGH SCHOOL DIPLOMA -
01.2008
Some College (No Degree) - Social Work
Seminole State College of Florida
Skills
- I'm extremely organized, dependable well-spoken and articulate I have several years of experience using Microsoft applications, which includes Excel, PowerPoint, Outlook and Word I'm proficient in using a computer, copier, and fax machine I can type a min of 40 WPM Being adaptable and submitting to change is second nature, as I understand that things in some workplaces tend to change
- Office Administration
- Scheduling appointments
- Travel Arrangements
- Workplace Safety
- Verbal Communication
- File Organization
- Human Resources Support
- Employee Onboarding
Timeline
Administrative Staff Assistant
Florida Department of Children and Families
03.2024 - Current
ASSISTANT LEAD CASE MANAGER
PATHLIGHT HOME (PATHWAYS DROP-IN CENTER)
08.2022 - 03.2024
CASE MANAGER
PATHLIGHT HOME (PATHWAYS DROP-IN CENTER)
02.2022 - 08.2022
CASE MANAGER
PATHLIGHT HOME (PSH RESTORE PROGRAM)
02.2022 - 08.2021
CASE MANAGER/HOUSING SPECIALIST
COALITION FOR THE HOMELESS OF CENTRAL FL
11.2020 - 08.2021
RECEPTIONIST
COALITION FOR THE HOMELESS OF CENTRAL FL
05.2020 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE
LINCARE
10.2016 - 04.2020
INTERVIEWING CLERK
DEPARTMENT OF CHILDREN AND FAMILIES
01.2016 - 10.2016
BUSINESS OFFICE SPECIALIST
ASPIRE HEALTH PARTNERS
07.2012 - 12.2015
HIGH SCHOOL DIPLOMA -
Some College (No Degree) - Social Work
Seminole State College of Florida