TATIANA EKANE
A dynamic and result driven service specialist with solid history of achievement in building claims verification service membership. Motivated leader with strong organizational and prioritization abilities. Proven success of overseeing team developing systems for improved customer satisfaction, and driving operational efficiencies. Skilled in managing customer inquiries, resolving issues efficiently and enhancing customer service satisfaction. Also skilled in managing diverse Customer Service functions while exceeding service goals and enhancing team performance. I am looking to secure a position that will enable me to use my strong communication and organizational skills, customer service background to regularly provide excellent customer service ensuring customers satisfaction.
Work History
Customer service representative
3 Years 6 Months- Delivered high quality customer support, handling an average of 50+ inquiries daily via phone emails and chats.
- Manage customers’ calls effectively and efficiently in a fast-paced environment.
- Successfully handled escalated calls, resolved complex issues and enhanced customer loyalty.
- Respond to customer inquiries in a timely and accurate manner.
- Address and resolve customer complaints empathetically and professionally.
Customer service representative
4 Months- Handled inbound calls from customers with enquiries and questions regarding their health insurance, wellness programs, prescription plan and help.
- Provide the best solution for the customers’ health and financial wellbeing.
- Scheduled appointments for laboratory test, radiology exams and specialty consultation as needed.
- Ensured that all patients record were always kept confidentiality.