TATIANA E. NOVA
Cleveland,OH
Summary
Operations-focused professional with a background in recertification processing, income and asset verification, records management, and cross-team coordination. Known for auditing files, tracking document progress, and supporting timely eligibility decisions while keeping resident and administrative workflows organized.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Recertification Specialist
Paragon Asset Management LLC (formerly known as Capital Realty Group LLC)
Cleveland, OH
07.2025 - Current
- Coordinated resident interviews and collected recertification paperwork.
- Audited income, asset, and household records to support accurate eligibility determinations and updates.
- Monitored progress of recertification process to ensure timely submission of all required documents.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Investigated discrepancies found in review of applicant's files or during an audit process.
Service Coordinator
Paragon Asset Management LLC (formerly known as Capital Realty Group LLC)
Cleveland, OH
03.2024 - 07.2025
- Improved resident access to healthcare, transportation, financial assistance, and social service programs through coordinated support services and community resources.
- Strengthened response to resident service needs by routing requests across property management and maintenance teams at asset management firm.
- Kept multifamily property operations on track through vendor scheduling and work order monitoring.
- Maintained clear communication with residents and owners through timely lease updates, service notices, and repair timelines.
Office Administrator
Wellthy Inc
New York, NY
01.2022 - 09.2023
- Set up calendar schedules, meeting room bookings, and executive calendars across departments.
- Tracked invoices, purchase orders, and vendor communication for office services.
- Prepared reports, memos, and presentations for leadership review.
- Supported Wellthy Care support teams through consistent daily workflow coordination.
- Helped organize onboarding forms and kept employee records current in shared systems.
Public and Enterprise Health Associate
Vault Health
New York, NY
12.2020 - 06.2021
- Supported Vault Health patient intake for virtual care visits.
- Coordinated appointment scheduling across telehealth and clinic workflows.
- Verified patient details and insurance information in health records systems.
- Provided timely phone and email support to patients, resolving questions quickly.
Executive Assistant
Antenna Group
Hackensack, NJ
11.2020 - 04.2021
- Optimized CEO time management through calendar coordination, meeting agenda development, and travel logistics planning.
- Enabled prepared and confidential executive communications through agenda, briefing material, and correspondence preparation.
- Supported senior Antenna Group executives with domestic and international travel coordination.
- Strengthened HR records management and employee engagement support through personnel file maintenance, data organization, and swag order processing.
Executive Assistant
Activate Consulting
New York, NY
09.2019 - 03.2020
- Supported executive team by coordinating complex calendars, arranging domestic and internal travel, and handling meeting logistics.
- Supported antenna group leadership by coordinating executive calendars across internal and client meetings.
- Coordinated travel arrangements for executives, ensuring timely and efficient itineraries. and itineraries for agency executives and visiting stakeholders.
- Scheduled interviews, tracked candidate progress, and assisted with onboarding for new hires.
Case Manager
E. Waters & Associates, P.C.
White Plains, NY
10.2012 - 11.2016
- Assisted attorneys in case planning and document organization to ensure efficient case management. Ensured accurate billing and collections while monitoring case timelines to facilitate timely case progression. Delivered empathetic service and effective problem solving, resulting in a 4.5/5 client satisfaction rating.
- Organized and maintained client case files at E. Waters & Associates, P.C. for efficient access.
- Conducted intake interviews and collected necessary documentation to initiate client cases.
- Tracked case deadlines and organized follow-up activities to ensure timely progression.
Executive Assistant
Dixon Advisory
New York, NY
12.2015 - 09.2019
- Kept executive schedules aligned with Antenna Group leadership and agency priorities.
- Streamlined domestic and international travel arrangements for senior executives.
- Prepared meetings, conference calls, and board materials.
- Improved coordination for six field managers through calendar management, email support, and logistics planning across 600+ properties.
- Supported timely maintenance resolution by developing and monitoring work orders with property management.
- Maintained operational readiness through inventory control and procurement of office and equipment supplies.
Education
Master of Business Administration -
University of Phoenix
Phoenix, Arizona05-2023
Bachelor of Science - Business
University of Phoenix
Phoenix, Arizona05-2019
Skills
- Eligibility assessment
- Income verification
- Asset verification
- Recertification management
- Case auditing
- Case documentation
- Data analysis
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Recertification Specialist
Paragon Asset Management LLC (formerly known as Capital Realty Group LLC)
07.2025 - Current
Service Coordinator
Paragon Asset Management LLC (formerly known as Capital Realty Group LLC)
03.2024 - 07.2025
Office Administrator
Wellthy Inc
01.2022 - 09.2023
Public and Enterprise Health Associate
Vault Health
12.2020 - 06.2021
Executive Assistant
Antenna Group
11.2020 - 04.2021
Executive Assistant
Activate Consulting
09.2019 - 03.2020
Executive Assistant
Dixon Advisory
12.2015 - 09.2019
Case Manager
E. Waters & Associates, P.C.
10.2012 - 11.2016
Master of Business Administration -
University of Phoenix
Bachelor of Science - Business
University of Phoenix