Tatiana Gomez

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Checked in with guests throughout meal service, replenishing
  drinks and catering to additional requests.
• Memorized menu to help guest make informed meal choices.

• Processed payments on POS and completed transactions
accurately.

• Resolved customer complaints and inquiries in a timely manner.
• Delivered customer checks and securely processed credit card or cash payments.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.

• Collaborated with team members to deliver seamless service during high-volume events.
• Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
• Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
• Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
• Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
• Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
• Ensured guest satisfaction, addressing concerns promptly and professionally.
• Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
• Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
• Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
• Facilitated smooth communication between guests, servers, bartenders, security personnel, and management for optimal event execution.
• Maintained clean and organized table areas, adhering to strict hygiene standards for optimal presentation.
• Continuously monitored guest consumption levels to ensure responsible alcohol service consistent with legal requirements.
• Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
• Demonstrated expertise in product knowledge, guiding customers through extensive beverage options to suit their preferences.
• Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
• Anticipated guest needs and provided proactive service.
• Increased sales significantly by upselling higher-end products to customers.

• Secure Funds for the house.
• Handle credit card and cash transactions
• Provide excellent customer service by anticipating needs and responding promptly to request.
• Provide guest with a memorable and pleasant experience.
• Assist and entertain tables by making cocktail drinks.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Prioritized multiple tasks in dynamic environment and stayed calm and composed.
• Memorized menu to help guest make informed choices.
• Assisted with training of new staff members.
• Processed payments and completed register transactions
  accurately.
• Resolved customer complaints and inquiries in a timely manner.
• Prepared and served food and beverages to customers.
• Delivered customer checks and securely processed credit card or cash payments.
• Created unforgettable moments resulting in customer loyalty.
• Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
• Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
• Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
• Facilitated smooth communication between guests, servers, bartenders, security personnel, and management for optimal event execution.
• Continuously monitored guest consumption levels to ensure responsible alcohol service consistent with legal requirements.
• Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
• Demonstrated expertise in product knowledge, guiding customers through extensive beverage options to suit their preferences.
• Increased sales significantly by upselling higher-end products to customers.

• Answer and direct calls to proper extensions
• Compose E-Mails; scan documents for owner of the company
• Receive rent payments from Tenants
• Assist tenants with account information on
• Maintain conference room clean and ready for meetings
• Schedule meetings for Managers
• Keep inventory of supplies
• Ensure front desk area ran smoothly by assisting tenants with any issues or concerns

• Oversee daily operational issues
• Make recommendations to management regarding development, training and corrective action of team members
• Address complaints and resolve guest problems
• Responsible for the daily success of Front Desk operations
• Check guest in/out of the hotel using “Light Speed” and “Galaxy.”
• Ensure customer satisfaction and quality service
• Verify and imprint credit cards for authorization using electronic acceptance methods
• Handle cash, make change and balance an assigned house bank

• Handle guest concerns
• Ensure all guest’s needs are met
• Operated switchboard
• Check guests into the hotel using the “OnQ” guest management software
• Utilize office equipment such as fax machines, copiers and scanners to help guests complete their various work related tasks
• Explain and direct guests to the various venues on the hotel property
• Give clear and concise directions to various locations throughout Dade and Broward County
• Accept various methods of payment including cash and always present the guest with accurate change
• Create, edit, cancel, and reinstate reservations for guests