Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tatiana Gray

Atlanta,GA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. A very reliable person and do not mind taking constructive criticism. Very open to learning new things.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Verizon Wireless
Alpharetta, GA
02.2019 - Current
  • Active listening
  • Tech support T1
  • Up to 60-100 calls a day
  • Dual screen
  • Zoom meetings
  • Open to learning new things
  • 3 month training no missed days
  • Online training when scheduled
  • One on one meetings with team lead
  • Being there for every customer no matter what they call for.
  • Billing/Explaining and breaking down bill
  • Educating about promos
  • Working with customers step by step setting up devices
  • Navigating tools and resources

Customer Service Representative Agent

Delta Dental Insurance
Alpharetta, GA
05.2018 - 02.2019
  • Using computer skills
  • Multitasking/Dual screen
  • Providing outstanding customer service
  • Be patience
  • Take between 65-100
  • Building relationship with customer
  • Educating customers on which dental plan they have and what all it covers
  • Reviewing and going over co-pays
  • Fast pace
  • 2 month training
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests.
  • Active listening

Call Center Representative Specialist

Pull-A-Part
Norcross, GA
01.2016 - 05.2018
  • Pull A Part CorperatePull A Part Corperate
  • Taking up to 60-70 calls a day.
  • Handling customers in timely manner by answering questions, responding to inquiries and handling telephone requests.
  • Fast pace
  • Dual screen
  • Multitasking
  • Meeting quotes
  • Meeting matrix
  • Responded proactively and positively to rapid change.

Education

Diploma -

Eagles Landing High School
Atlanta, GA
05.2015

Skills

  • Upbeat and Positive Personality
  • Special Requests
  • Efficient and Detail-Oriented
  • Very Patient
  • Quick learner

Personal Information

Positive and very energetic person who is able to work under pressure and very open to learning knew things.

Timeline

Customer Service Specialist

Verizon Wireless
02.2019 - Current

Customer Service Representative Agent

Delta Dental Insurance
05.2018 - 02.2019

Call Center Representative Specialist

Pull-A-Part
01.2016 - 05.2018

Diploma -

Eagles Landing High School

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