Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Hill

Manor,US

Summary

Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the Payment gateway business. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Recognized on a regular basis for outstanding performance and contributions to the client care success. Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate Payment gateway systems is one of my specialties.

Overview

9
9
years of professional experience

Work History

Team Lead

Visa
Austin, TX
04.2016 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted weekly 1-on-1s, providing feedback and identifying areas of improvement.
  • Trained new team members in relevant processes and procedures.
  • Ensured compliance and trainings throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Collaborated with teams across our different locations to ensure that processes were aligned.

Visa
Austin, US
07.2021 - 08.2023
  • Strong communication & collaboration skills
  • Experience with team projects
  • Provided support to other team members by being responsive
  • Identified appropriate solutions for our strategic support
  • Carried out second-level core troubleshooting on payment gateway issues and provided precise technical solutions
  • At the same time, I'm prioritizing and managing several open cases
  • Assessed the situation on the spot
  • Am responsible for configuring merchant accounts
  • I'm responsible for issue tracking and reporting, as well as close collaboration with internal and external teams
  • Handled critical issues by escalating to senior specialists, supervisors, or other support groups when additional assistance was required
  • Received training for level 2 support
  • Took on additional responsibilities
  • Received positive feedback from superiors and colleagues
  • Developed strong relationships with strategic partners

Education

High School -

John B Connally High School
Austin, TX
01.2013

Skills

  • Professional demeanor
  • Fluent in Spanish
  • Team support
  • Case management proficiency
  • Production support
  • Excellent communication skills
  • Client service
  • New employee mentoring
  • Technical support knowledge

Timeline

Visa
07.2021 - 08.2023

Team Lead

Visa
04.2016 - Current

High School -

John B Connally High School

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Tatiana Hill