Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Tatiana Ivanac

Farmington Hills

Summary

Recent graduate with a Bachelor's in Business Administration and a focus on Digital Marketing. Highly personable and creative, with a natural aptitude for staying up-to-date on social media trends and implementing engagement strategies. Solid understanding of various social media platforms and analytics tools, as well as skills in content creation and digital communication. Excited to utilize these abilities to enhance brand awareness and drive engagement through innovative and effective social media campaigns.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Lead

Francesca's
08.2022 - Current
  • Led and supported everyday tasks and responsibilities
  • Maximized sales
  • Communicate with diverse customers, build rapport and long-term relationships, and achieve high conversion rates
  • Oversaw other employees tasks and responsibilities
  • Developed and designed sales floor displays
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Enhanced team morale and cohesion through regular motivational sessions and incentives.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Set and achieved company defined sales goals.

Front Desk Associate

Schoolcraft College Fitness Center
01.2019 - 03.2020
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Performed basic daily bookkeeping tasks.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Collected room deposits, fees, and payments.
  • Answered guest questions and offered referrals to local points of interest.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

BBA - Business Management in Digital Marketing

Cleary University
Howell, MI
05.2024

Associate - General Studies

Schoolcraft College
Livonia, MI
05.2020

Skills

  • Microsoft Office
  • Hootsuite
  • Photoshop
  • Content Creation
  • Canva
  • Familiarity with all Social media Platforms (Meta,X, Youtube, TikTok, Pinterest, Etc)
  • Strong Communication
  • Detail Oriented
  • Time Management
  • Organized
  • Creativity
  • Team Player

Certification

Social Media Marketing Certification, 02/01/24, Hootsuite Academy, api.accredible.com/v1/frontend/credentia...

Timeline

Sales Lead

Francesca's
08.2022 - Current

Front Desk Associate

Schoolcraft College Fitness Center
01.2019 - 03.2020

Associate - General Studies

Schoolcraft College

BBA - Business Management in Digital Marketing

Cleary University

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Tatiana Ivanac