Summary
Work History
Education
Skills
Timeline
Generic
Tatiana Madera

Tatiana Madera

Store Manager
Syracuse ,NY

Summary

Dynamic store manager with a proven track record at Dollar Tree, enhancing customer satisfaction through exceptional service and effective team supervision. Skilled in operations management and performance management, I led teams to consistently exceed targets while optimizing inventory processes and fostering a culture of continuous improvement.

Work History

Store Manager

Dollar Tree
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Department Manager

Walmart
09.2015 - 10.2019
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Associate Of Business Administration - Business Administration

Onondaga Community College
Syracuse, NY

Skills

Team supervision

Customer service

Sales reporting

Performance management

Time management

Employee scheduling

Staff management

Work planning and organization

Task delegation

Operations management

Relationship building and management

Timeline

Department Manager

Walmart
09.2015 - 10.2019

Associate Of Business Administration - Business Administration

Onondaga Community College

Store Manager

Dollar Tree

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Tatiana MaderaStore Manager