Summary
Work History
Education
Skills
Timeline
Generic
Tatiana Madera

Tatiana Madera

Store Manager
Syracuse ,NY

Summary

Dynamic store manager with a proven track record at Dollar Tree, enhancing customer satisfaction through exceptional service and effective team supervision. Skilled in operations management and performance management, I led teams to consistently exceed targets while optimizing inventory processes and fostering a culture of continuous improvement.

Work History

Store Manager

Dollar Tree
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Department Manager

Walmart
09.2015 - 10.2019
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Associate Of Business Administration - Business Administration

Onondaga Community College
Syracuse, NY

Skills

Team supervision

Timeline

Department Manager

Walmart
09.2015 - 10.2019

Associate Of Business Administration - Business Administration

Onondaga Community College

Store Manager

Dollar Tree

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Tatiana MaderaStore Manager