Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic
Tatiana Montgomery

Tatiana Montgomery

New Castle,DE

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

Summerwood Corporation
09.2019 - Current
  • Trained and mentored over 100 new employees to maximize team performance.
  • Supervised 7 employees per shift operating productively and working on task to meet business and customer needs.
  • Oversaw quality compliance with company standards for food safety and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls from customers.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed daily sales reports and analyzed metrics to identify trends.

Team Member

Summerwood Corporation
05.2016 - 09.2019
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked 5 scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked 3 different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

High School Diploma -

William Penn High School
New Castle
05.2014

Skills

  • Microsoft Excel
  • Team Leadership & Supervision
  • Accurate Money Handling
  • High-energy positive attitude
  • Issue and conflict resolution
  • Customer Service
  • Staff Development
  • Project Management
  • Excellent communication
  • Quality control
  • Data Entry

Certification

  • Servsafe Training - 2019
  • MIC (Manager in charge) Certification - 2019

Community Service

  • Ronald Mcdonald House
  • Food Bank
  • Delaware University Special Olympics
  • Adopt-A-Highway

Timeline

Shift Manager

Summerwood Corporation
09.2019 - Current

Team Member

Summerwood Corporation
05.2016 - 09.2019

High School Diploma -

William Penn High School

Similar Profiles

CREATE PROFILE
Tatiana Montgomery