Tatiana Pereira
Jersey City,NJ
Summary
- With over ten years of experience in administrative support and digital marketing, I am a versatile and reliable professional who can handle complex and diverse tasks with attention to detail, communication, and creativity. I have a Bachelor of Business Administration degree and multiple certifications in digital marketing, conservation, and project initiation, demonstrating my passion for continuous learning and development.
- Previously, I worked as a Workplace Services Coordinator at United Talent Agency, where I assist the Director of Facilities with various administrative and project management responsibilities, and serve as a liaison between IT and other departments to facilitate smooth remote operations. I also have experience in Sales Operations coordination and front desk representation, where I implemented community engagement initiatives, coordinated healthcare services, and monitored social media platforms. My goal is to pursue opportunities in the Administration or Office Management space, where I can leverage my skills and experiences to enhance brand reputation and drive engagement.
Overview
14
14
years of professional experience
Work History
Sales Operation
United Talent Agency
New York, NY
08.2024 - 08.2025
- Facilitated collaboration with agents and assistants to deliver comprehensive reporting on revenue collections and forecasts.
- Process Improvement: Identify efficiencies in client booking, invoicing, and payment processing.
- Coordinated resolution of booking/payment details with internal teams and external partners.
- Managed client bookings, ensuring accuracy and compliance with GAAP standards.
Workplace Service Coordinator
United Talent Agency LLC
New York, New York
07.2017 - 08.2024
- Assist the Director of Facilities with administrative tasks such as calendar management, email correspondence, and project management
- Managed incoming calls and emails, directed inquiries to appropriate departments, and collaborated with colleagues to resolve complex problems promptly.
- Serve as liaison between IT department and other departments to facilitate new software program rollouts and troubleshoot technical issues, ensuring smooth remote operationsIdentify and address performance bottlenecks within the call center to reduce call handling time and increase call quality
Front Desk Manager/Assistant Training Director
TMPL Gym
03.2016 - 03.2017
- Supervised front office personnel, ensuring completion of all front office duties to maintain operational standards. Coordinated activities of front desk, guest services, and telephone areas to enhance guest experience. Prepared monthly team schedules and facilitated training for new hires to ensure effective onboarding.
- Managed front desk operations for busy fitness facility.
- Oversaw member check-in and registration processes daily.
- Coordinated scheduling for personal training sessions effectively.
Associate Director
FacultyRow LLC
02.2012 - 02.2014
- Developed core strategy for Super Professors and America’s Top Faculty, implemented outreach campaigns to university directors nationwide, created focus groups, and explored synergies for pilot with IBM.
- Led cross-functional teams to develop innovative educational solutions.
- Collaborated with stakeholders to align project goals and strategies.
- Managed project timelines and deliverables for multiple initiatives.
Education
Bachelor Of Science - Advertising
The Art Institute of California-San Diego
San DiegoSkills
- Assisted in promoting products through effective public relations strategies Supported sales initiatives by utilizing strong communication skills Contributed to team efforts by leveraging proficiency in Microsoft Office applications and internet tools
- Booking management
- Financial analysis
- Process improvement
- Data analysis
Languages
Spanish
Timeline
Sales Operation
United Talent Agency
08.2024 - 08.2025
Workplace Service Coordinator
United Talent Agency LLC
07.2017 - 08.2024
Front Desk Manager/Assistant Training Director
TMPL Gym
03.2016 - 03.2017
Associate Director
FacultyRow LLC
02.2012 - 02.2014
Bachelor Of Science - Advertising
The Art Institute of California-San Diego