Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TATIANA PORTILLO

Summary

Dynamic District Performance Coordinator at CVS Health with a proven track record in talent assessment and candidate screening. Expert in multitasking and organization, I enhance operational efficiency while fostering team collaboration. Successfully managed pharmacist scheduling and payroll, ensuring compliance and positive candidate experiences. Committed to driving results through effective decision-making and leadership.

Overview

9
9
years of professional experience

Work History

District Performance Coordinator

CVS Health
01.2023 - Current
  • Exhibit knowledge of hiring practices, recruiting, behavioral-based interview and assessment techniques to conduct interviews and make hiring decisions.
  • Assess talent and generate qualified pharmacist/technician candidates through cost-effective efforts in collaboration with HR business partners and operational managers.
  • Ensure timely follow-up with candidates to provide a positive candidate experience.
  • Set and maintain Pharmacist schedule for stores in the district, including creation and maintenance of Pharmacist templates, appropriate scheduling of DSPs, pharmacist vacation coverage, and the maintenance of staffing contingency plans (e.g., active and up-to-date call-list for sick call or other required unplanned coverage). Track pharmacist vacation balances and send regular reporting, reminders, and request to ensure pharmacists are utilizing vacation time, partnering with Rx DL for the timely review and approval of all pharmacist vacation requests. Partner appropriately to ensure any Pharmacists eligible for LOA & RA are supported and scheduled effectively. Strive to utilize pharmacist base hours effectively and partner with the Rx DL for timely review of HUB/HOB use. Escalate any financial risk (e.g. Hours Under Base) for the Rx DL’s attention. -60%
  • Track and submit pharmacist payroll weekly, in accordance with the CVS Pharmacist Payroll Administrative Guide. Enter regular and other applicable non-work time (e.g. vacation, sick, etc.), enter any shift or market-specific requirements (e.g. night rates, predictability pay, etc.), and review for quality assurance prior to submission. - 10%
  • Seasonally, manage vaccine clinic scheduling, including inputting clinics into the schedule three weeks in advance, checking the scheduling tool daily for additional clinic requests, revising pharmacist schedules to cover clinics, and preventing client escalations through proactive planning and balancing of priorities. Ensure coverage of any pharmacist holes in store schedules created by clinics that store pharmacists have personally secured and plan to staff. -10%
  • Support additional administrative needs at the direction of the Rx DL to support day-to-day pharmacy operations, key initiatives, pilots and ensure safe, effective, and compliant pharmacy operations, e.g. Workday Delegate tasks/job changes (transfers, base changes), following up on PIC/POA registrations, COEs, TempAlert excursions, Service Channel tickets and escalations, audit remediations, etc. -20%

District Hiring Resource

CVS Health
07.2022 - 12.2022
  • Develop knowledge of current marketplace and trends to ensure competitive hiring through best practices.
  • Serve as the main point of contact for colleges and be the liaison between the college and the business
  • Represent CVS Health and the CVS Health brand to candidates, colleges, and industry partners
  • Assess talent and generate qualified pharmacy technician candidates through cost-effective efforts in collaboration with HR business partners and operational managers.
  • Assess talent and generate qualified pharmacy intern candidates through cost-effective efforts in collaboration with HR business partners and operational managers.
  • Ensure timely follow-up with candidates to provide a positive candidate experience.


Lead Pharmacy Technician

CVS Pharmacy
12.2016 - 07.2022
  • Supervised Union pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.

Education

MBA - Human Resources Management

Capella University
06-2027

Bachelor of Arts - Sociology

California State University, Northridge
Northridge
06-2022

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Candidate screening
  • Administrative skills

Languages

Spanish
Full Professional

Timeline

District Performance Coordinator

CVS Health
01.2023 - Current

District Hiring Resource

CVS Health
07.2022 - 12.2022

Lead Pharmacy Technician

CVS Pharmacy
12.2016 - 07.2022

MBA - Human Resources Management

Capella University

Bachelor of Arts - Sociology

California State University, Northridge

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