TATIANA PORTILLO
Los Angeles,CA
Summary
Aesthetics & Sales Professional with experience across luxury plastic surgery, aesthetic treatments, clinical research, and client-facing sales. Proven ability to build trusted client relationships, identify needs, and drive conversion, including an approximately 80% consultation-to-treatment conversion rate and 68 cosmetic consultations booked within the first month following promotion. Combines a Biology background with GCP-compliant clinical research experience and hands-on knowledge of injectables, lasers, skincare, project coordination, and patient education. Passionate about beauty, skincare, aesthetic innovation, and developing products and experiences that connect with evolving consumer needs.
Overview
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Patient Concierge Coordinator
Beverly Hills Rhinoplasty Center
Beverly Hills, CA
03.2026 - Current
- Drive high-value aesthetic sales through personalized client engagement, needs-based recommendations, and consultative communication.
- Achieve an approximately 80% consultation-to-treatment conversion rate by building client trust and aligning treatment recommendations with individual goals.
- Booked 68 cosmetic consultations within the first month following promotion to Patient Concierge Coordinator.
- Educate clients on aesthetic treatments and skincare through clear, personalized recommendations informed by clinical knowledge.
- Manage daily financial transactions and practice reconciliation, including end-of-day balancing and monthly batch processing.
- Coordinate scheduling, billing, client follow-up, and clinical workflows to deliver a seamless, high-touch client experience.
Medical Assistant, Plastic Surgery
The Practice Plastic Surgery
Beverly Hills, California
06.2023 - 09.2025
- Collaborated with physicians and practice staff to manage competing priorities in a fast-paced aesthetic healthcare environment, enhancing project coordination and communication.
- Assisted providers with cosmetic procedures and plastic surgery, facilitating patient preparation and clinical workflows while ensuring thorough documentation and effective post-procedure care.
- Supported aesthetic treatment sales and patient conversion by building rapport, identifying patient needs, addressing objections, and communicating treatment value.
- Coordinated patient care and treatment workflows while maintaining accurate documentation and ensuring adherence to clinical, regulatory, and practice protocols.
Clinical Research Coordinator
The Practice Plastic Surgery
10.2024 - 09.2025
- Coordinated clinical trial operations, ensuring compliance with GCP and research protocols to uphold trial integrity.
- Managed patient enrollment and study visits, facilitating cross-team communications to enhance trial efficiency.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
- Communicated with investigators, study staff, sponsors, vendors, IRB personnel, and stakeholders throughout trial lifecycle, fostering collaboration and transparency.
Education
Bachelor of Arts - Biology
Marymount California University
Los Angeles, CA 08.2017 - 05.2022
Skills
- Consultative Sales
- Client Relationship Management
- Aesthetic Product Knowledge
- Patient Conversion
- Project Coordination
- Cross-Functional Collaboration
- Sales Reporting & Analytics
- Regulatory Compliance
- Clinical Research
- CRM Systems
- Operations
- Product Education
- Fluent in English & Spanish
- Practice reconciliation
- EHR charting
- Patient Engagement
Certification
CERTIFICATION | Good Clinical Practice (GCP)
Timeline
Patient Concierge Coordinator
Beverly Hills Rhinoplasty Center
03.2026 - Current
Clinical Research Coordinator
The Practice Plastic Surgery
10.2024 - 09.2025
Medical Assistant, Plastic Surgery
The Practice Plastic Surgery
06.2023 - 09.2025
Bachelor of Arts - Biology
Marymount California University
08.2017 - 05.2022