Tatiana Santana
Woodbury,MN
Summary
Developed strong customer service and multitasking skills in a high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into new fields, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
Woodbury, MN
10.2025 - Current
- Managed table assignments and ensured timely food and drink delivery.
- Resolved guest inquiries and complaints to enhance dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks, increasing sales.
- Delivered excellent customer service, contributing to overall guest satisfaction.
Host
Texas Roadhouse
Woodbury, Minnesota
12.2022 - Current
- Greeted guests warmly, fostering a welcoming atmosphere that enhanced their dining experience.
- Managed guest seating arrangements to optimize flow and minimize wait times during busy periods.
- Monitored waitlists to manage guest flow during peak hours effectively.
- Handled guest inquiries promptly, ensuring satisfaction and effectively addressing any concerns.
- Maintained cleanliness of the host stand and entrance area for a positive impression.
Education
Business Transfer Pathway - Business
Saint Paul College
Saint Paul, MN01-2028
High School Diploma -
Woodbury High School
Woodbury, MN06-2024
Skills
- Food safety practices
- POS system operations
- Hospitality and accommodation
- Suggestive up-selling
- Workflow management
- Coordinating tasks
- Multitasking and organization
- Staff training
- Cross-training
- Exceptional Telephone Etiquette
- Interactive communication skills
- Professional demeanor
Timeline
Server
Texas Roadhouse
10.2025 - Current
Host
Texas Roadhouse
12.2022 - Current
Business Transfer Pathway - Business
Saint Paul College
High School Diploma -
Woodbury High School